Customer Service Manager

1) Business Developnment
Ensure all the service repair of vehicle are as per TVSM standard operation procedures to gain customer satisfaction
To conduct promotional activities. To build lead team to achieve Service Centre targets

2) Operations
Managing all workshop activities including, diagnosing faults, repairs servicing of vehicles to standard, and reception activities, and delivery of the customer service process.
Random check up to ensure 6 QC gate is followed efficiently in the workshop for improving the percentage of First Time Right Repairs.
Managing monitoring the AMC's and maintenance of the workshop equipment.
Ensuring 3S service center and the atmosphere is maintained clean pleasant. To conduct audit and maintain standards at the Service Centers.

3) Customer Centricity
Ensuring the customer complaints closure within the target lead time.
Monitor complaints raised through the Internal call centre PSF, ensure all the complaints are closed within the target time.
Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle

Job Type: Full-time

Salary: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Commission pay
Overtime pay
Yearly bonus
Ability to commute/relocate:

Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work (Preferred)
Language:

Gujarati (Preferred)
English (Preferred)
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