Verified Job
Customer Support / TeleCaller
Customer Service Manager
Customer Support / TeleCaller
#686794
Remote / WFH
Job Description
Balance operational leadership with hands-on driving responsibilities
Lead and develop a frontline team to deliver exceptional customer service
Great support and career progression
Customer Service Manager – Adelaide
At Kinetic, we’re on a mission to move more people, more often, by delivering an exceptional customer experience. We are seeking a hands-on and people-focused Customer Service Manager to join our Adelaide operation and play a key role in leading frontline service delivery.
This is a dynamic role that blends leadership, operational oversight and on-the-ground support, where no two days are the same.
About the role
Lead, support and develop a team of Drivers, fostering a positive and high-performing culture
Provide day-to-day operational support to ensure safe, reliable and efficient service delivery
Undertake regular driving duties (approximately 50% of the role)
Manage customer enquiries and complaints, ensuring a high standard of service is maintained
Support rostering, payroll processes and operational reporting requirements
Build strong relationships with internal teams, customers and external stakeholders
Assist with recruitment, training, performance management and ongoing development of staff
Monitor KPIs and contribute to continuous improvement initiatives across the operation
About you
Strong leadership capability with experience managing frontline teams
Demonstrated commitment to delivering excellent customer service
Ability to work in a fast-paced, operational environment with changing priorities
Confident communicator with strong stakeholder engagement skills
Experience in transport, logistics or a similar operational environment highly regarded
Willingness to obtain relevant licences and accreditations (MR licence, Driver Authority, etc.)
What we offer
A supportive and values-driven organisation
Opportunity to make a real impact on service delivery and team culture
Ongoing training and development
A varied, hands-on role with strong career growth potential
If you’re a proactive leader who thrives in an operational environment and enjoys being close to the action, we’d love to hear from you.
Lead and develop a frontline team to deliver exceptional customer service
Great support and career progression
Customer Service Manager – Adelaide
At Kinetic, we’re on a mission to move more people, more often, by delivering an exceptional customer experience. We are seeking a hands-on and people-focused Customer Service Manager to join our Adelaide operation and play a key role in leading frontline service delivery.
This is a dynamic role that blends leadership, operational oversight and on-the-ground support, where no two days are the same.
About the role
Lead, support and develop a team of Drivers, fostering a positive and high-performing culture
Provide day-to-day operational support to ensure safe, reliable and efficient service delivery
Undertake regular driving duties (approximately 50% of the role)
Manage customer enquiries and complaints, ensuring a high standard of service is maintained
Support rostering, payroll processes and operational reporting requirements
Build strong relationships with internal teams, customers and external stakeholders
Assist with recruitment, training, performance management and ongoing development of staff
Monitor KPIs and contribute to continuous improvement initiatives across the operation
About you
Strong leadership capability with experience managing frontline teams
Demonstrated commitment to delivering excellent customer service
Ability to work in a fast-paced, operational environment with changing priorities
Confident communicator with strong stakeholder engagement skills
Experience in transport, logistics or a similar operational environment highly regarded
Willingness to obtain relevant licences and accreditations (MR licence, Driver Authority, etc.)
What we offer
A supportive and values-driven organisation
Opportunity to make a real impact on service delivery and team culture
Ongoing training and development
A varied, hands-on role with strong career growth potential
If you’re a proactive leader who thrives in an operational environment and enjoys being close to the action, we’d love to hear from you.
