Customer Service Liaison Officer

Handle incoming calls and enquiries from potential customers with enthusiasm and professionalism.
Liaising with customers to gather essential information ensuring a smooth handover to our design team.
Assist customers in understanding our product offerings, services.
Maintain an understanding of our wardrobes designs, manufacturing process, and customisation capabilities to address customer queries effectively.
Schedule appointments for our designers.
Assess customer concerns and forward calls to the relevant staff.
Maintain accurate and organised records of customer interactions and appointments.
Assisting customers in our showroom with design questions and colour selection. Read more