Verified Job
Customer Support / TeleCaller
Customer Service jobs - Applicants must have NZ residency or a valid NZ work visa.
Customer Support / TeleCaller
#721705
Remote / WFH
Pukekohe - Applicants must have NZ residency or a valid NZ work visa.
Job Description
NHR Group is a fast-growing, New Zealand-owned vehicle rental and leasing business. Our Pukekohe branch operates where pace, accuracy, and initiative matter. Here, you’re not just a number, you’re part of a team that values your contribution and rewards those who step up.
This is a hands-on, varied role where customer service, operational execution, and administration all come together. For the right person, it’s more than a job, it’s a career with real opportunity to grow.
About the Role
As a Customer Service Representative, you’ll be a key part of the branch’s daily performance. You’ll manage customer collections and returns, prepare agreements and payments, coordinate fleet availability, and ensure the branch operates smoothly.
It’s fast-paced, hands-on, and rewarding. You’ll juggle multiple priorities, make decisions that matter, and take ownership of your work, perfect for someone who takes pride in doing things properly and wants to make an impact.
This is a fixed term, full-time role working a rotating 4 days on / 2 days off roster, 7:15am – 5:45pm.
* This is a fixed-term, full-time role covering maternity leave for 12 months. For the right person, there may be an opportunity to continue with NHR Group beyond the fixed term, subject to business requirements at the time.*
Key Responsibilities
Managing vehicle collections and returns
Preparing accurate rental agreements, invoices, and payments
Handling phone and email enquiries efficiently
Coordinating vehicle availability and servicing
Operating and learning two rental management systems
Moving and positioning vehicles as required
Completing daily cash-up and reconciliation
Maintaining high standards across the branch and fleet
What We’re Looking For
Experience in a fast-paced, customer-facing environment
Strong communication and decision-making skills
High attention to detail and accountability
Confidence using digital systems
A proactive, ownership mindset
Full NZ Class 1 Driver Licence, Class 2 is a bonus.
Ability to drive a manual or open to learning
We’re looking for someone who embraces responsibility as an opportunity to make an impact and wants to grow with a New Zealand-owned business that values its people.
Why Join NHR Group
Time and a half for weekend shifts
Generous commission on long-term hires
Head office exposure in a growing NZ-owned business
Ongoing training and development
Clear opportunities for progression for the right person
A role with real responsibility, influence, and visibility
Regular team catch-ups to celebrate wins, collaborate, and maintain a supportive culture
If you’re motivated, capable, and ready to make a difference while building your career, we’d love to hear from you.
Applicants must have NZ residency or a valid NZ work visa.
We do not accept applications from recruitment agencies.
This is a hands-on, varied role where customer service, operational execution, and administration all come together. For the right person, it’s more than a job, it’s a career with real opportunity to grow.
About the Role
As a Customer Service Representative, you’ll be a key part of the branch’s daily performance. You’ll manage customer collections and returns, prepare agreements and payments, coordinate fleet availability, and ensure the branch operates smoothly.
It’s fast-paced, hands-on, and rewarding. You’ll juggle multiple priorities, make decisions that matter, and take ownership of your work, perfect for someone who takes pride in doing things properly and wants to make an impact.
This is a fixed term, full-time role working a rotating 4 days on / 2 days off roster, 7:15am – 5:45pm.
* This is a fixed-term, full-time role covering maternity leave for 12 months. For the right person, there may be an opportunity to continue with NHR Group beyond the fixed term, subject to business requirements at the time.*
Key Responsibilities
Managing vehicle collections and returns
Preparing accurate rental agreements, invoices, and payments
Handling phone and email enquiries efficiently
Coordinating vehicle availability and servicing
Operating and learning two rental management systems
Moving and positioning vehicles as required
Completing daily cash-up and reconciliation
Maintaining high standards across the branch and fleet
What We’re Looking For
Experience in a fast-paced, customer-facing environment
Strong communication and decision-making skills
High attention to detail and accountability
Confidence using digital systems
A proactive, ownership mindset
Full NZ Class 1 Driver Licence, Class 2 is a bonus.
Ability to drive a manual or open to learning
We’re looking for someone who embraces responsibility as an opportunity to make an impact and wants to grow with a New Zealand-owned business that values its people.
Why Join NHR Group
Time and a half for weekend shifts
Generous commission on long-term hires
Head office exposure in a growing NZ-owned business
Ongoing training and development
Clear opportunities for progression for the right person
A role with real responsibility, influence, and visibility
Regular team catch-ups to celebrate wins, collaborate, and maintain a supportive culture
If you’re motivated, capable, and ready to make a difference while building your career, we’d love to hear from you.
Applicants must have NZ residency or a valid NZ work visa.
We do not accept applications from recruitment agencies.
