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Customer service import
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#803227
Remote / WFH
Viami Logistics and Consulting LLP
Job Description
Company Description Viami Logistics and Consulting LLP is a dynamic firm providing end-to-end logistics solutions alongside specialized advisory and compliance services for SEZ, STPI, EOU, MOOWR, and GST. Headquartered in Pune, Maharashtra, the company serves clients across India with reliable, transparent, and technology-driven services. Viami helps businesses streamline operations, optimize supply chain performance, and navigate complex regulatory frameworks.
Its service portfolio includes freight forwarding, customs clearance, warehousing, distribution, and last-mile delivery solutions. The organization focuses on building long-term partnerships based on trust, performance, and value creation.
Role Description The Customer Service Import role is a full-time, on-site position based in the Pune District. The role involves managing customer inquiries related to import logistics, shipment status, documentation, and compliance requirements, ensuring timely and accurate responses. Daily tasks include coordinating with internal teams and external partners for freight forwarding, customs clearance, and delivery schedules, as well as updating customers on progress and resolving issues.
The position also requires maintaining detailed records of interactions, tracking service metrics, and supporting continuous improvement in customer experience. The individual in this role will contribute to building strong client relationships and upholding Viami’s standards of service quality and operational efficiency.
Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle queries and issues professionally and efficiently.
• Focus on Customer Satisfaction and Customer Experience, ensuring consistent, positive interactions and service reliability.
• Excellent Phone Etiquette and communication skills for clear, courteous, and effective conversations with clients and partners.
• Knowledge of import logistics processes, documentation, and basic regulatory requirements is highly beneficial.
• Attention to detail, strong organizational skills, and ability to manage multiple cases and timelines simultaneously.
• Proficiency with common office software and willingness to work with logistics and CRM systems.
• Ability to work collaboratively in an on-site team environment in Pune District and maintain professionalism under time-sensitive conditions.
• Relevant education in logistics, supply chain, business, or a related field, or equivalent practical experience in a customer-facing logistics role.
Its service portfolio includes freight forwarding, customs clearance, warehousing, distribution, and last-mile delivery solutions. The organization focuses on building long-term partnerships based on trust, performance, and value creation.
Role Description The Customer Service Import role is a full-time, on-site position based in the Pune District. The role involves managing customer inquiries related to import logistics, shipment status, documentation, and compliance requirements, ensuring timely and accurate responses. Daily tasks include coordinating with internal teams and external partners for freight forwarding, customs clearance, and delivery schedules, as well as updating customers on progress and resolving issues.
The position also requires maintaining detailed records of interactions, tracking service metrics, and supporting continuous improvement in customer experience. The individual in this role will contribute to building strong client relationships and upholding Viami’s standards of service quality and operational efficiency.
Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle queries and issues professionally and efficiently.
• Focus on Customer Satisfaction and Customer Experience, ensuring consistent, positive interactions and service reliability.
• Excellent Phone Etiquette and communication skills for clear, courteous, and effective conversations with clients and partners.
• Knowledge of import logistics processes, documentation, and basic regulatory requirements is highly beneficial.
• Attention to detail, strong organizational skills, and ability to manage multiple cases and timelines simultaneously.
• Proficiency with common office software and willingness to work with logistics and CRM systems.
• Ability to work collaboratively in an on-site team environment in Pune District and maintain professionalism under time-sensitive conditions.
• Relevant education in logistics, supply chain, business, or a related field, or equivalent practical experience in a customer-facing logistics role.
