Verified Job
Customer Support / TeleCaller
Customer Service Helpdesk Advisor / Contact Centre
Customer Support / TeleCaller
#685406
Remote / WFH
Job Description
Skill Ventory
Hiring For NBFC : Call Center : Outbond Sales : Multiple Location
Skill Ventory • Pune, Maharashtra • via India Jobs Expertini
11 days ago
Full–time
No Degree Mentioned
Apply on India Jobs Expertini
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Roles and Responsibilities
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
Report this listing
B
bp
Customer Service Helpdesk Advisor / Contact Centre
bp • Pune, Maharashtra • via Jooble
15 days ago
Full–time
Apply on Jooble
Job description
We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. And that's what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
Provide customer service via the internet, phone, fax and email to support activities including:
Account set-up, allocation and delivery issues.
Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.
Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement
Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
proactively seek solutions to increase productivity and / or level of service provided.
Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
Education, Experience -
Graduation or equivalent
Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
Intermediate knowledge of MS Office application.
Experience using SAP and/or Siebel is an advantage.
Inbound Document Management - 2
Sales & Marketing Operations - 2
Data Management & Control - 2
Customer Service Delivery Quality - 2
Data Gathering & Analysis - 2
Ensures the delivery and improvement of digital solutions to benefit customers.
Effortless customer experiences.
Understands customer needs and delivers digital detailed self-service customer experiences.
Digital first.
Applies creative digital solutions to address problems
Hiring For NBFC : Call Center : Outbond Sales : Multiple Location
Skill Ventory • Pune, Maharashtra • via India Jobs Expertini
11 days ago
Full–time
No Degree Mentioned
Apply on India Jobs Expertini
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Roles and Responsibilities
• Contacting potential or existing customers to inform them about a product or service using scripts
• Answering questions about products or the company
• Asking questions to understand customer requirements and close sales
Report this listing
B
bp
Customer Service Helpdesk Advisor / Contact Centre
bp • Pune, Maharashtra • via Jooble
15 days ago
Full–time
Apply on Jooble
Job description
We have a daring ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. And that's what our new Finance Business & Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries.
Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
Provide customer service via the internet, phone, fax and email to support activities including:
Account set-up, allocation and delivery issues.
Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.
Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
Service Management & Continuous Improvement
Handle and maintain customer expectations, referencing pre-established service level agreements where applicable.
Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service.
proactively seek solutions to increase productivity and / or level of service provided.
Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.
Education, Experience -
Graduation or equivalent
Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred.
Intermediate knowledge of MS Office application.
Experience using SAP and/or Siebel is an advantage.
Inbound Document Management - 2
Sales & Marketing Operations - 2
Data Management & Control - 2
Customer Service Delivery Quality - 2
Data Gathering & Analysis - 2
Ensures the delivery and improvement of digital solutions to benefit customers.
Effortless customer experiences.
Understands customer needs and delivers digital detailed self-service customer experiences.
Digital first.
Applies creative digital solutions to address problems
