Verified Job
Customer Support / TeleCaller
Customer service exit gate
Customer Support / TeleCaller
#645548
Remote / WFH
Job Description
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you!
Wage : $17.00 hourly
As a Customer Service Exit Gate your general responsibilities include but are not limited to:
Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
Assist customers with directions, and review and resolve rental contract and vehicle issues.
Manually log and release vehicles from lot during computer system outages or unavailability.
Perform related responsibilities as required or assigned.
Educational Background:
High School Diploma or Equivalent
Professional Experience:
Prefer * to 12 months car rental or sales experience
Knowledge/Skills:
Valid driver’s license as required by state
Knowledge and skill in the operation of car rental software and hardware
Knowledge of car rental operations
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to speak and understand English
Car rental product knowledge and ability to use effective and approved sales techniques, as required
Ability to type and perform accurate data entry
Ability to operate radio, security and computer equipment
Ability to process all paperwork according to policies and procedures
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts ! Just to name a few Hertz perks:
Up to 40% off the base rate of any standard Hertz rental
Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness)
Health & Wellness benefits
Tuition Reimbursement
Paid Parental Leave
Career Growth with hands on learning
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Wage : $17.00 hourly
As a Customer Service Exit Gate your general responsibilities include but are not limited to:
Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
Assist customers with directions, and review and resolve rental contract and vehicle issues.
Manually log and release vehicles from lot during computer system outages or unavailability.
Perform related responsibilities as required or assigned.
Educational Background:
High School Diploma or Equivalent
Professional Experience:
Prefer * to 12 months car rental or sales experience
Knowledge/Skills:
Valid driver’s license as required by state
Knowledge and skill in the operation of car rental software and hardware
Knowledge of car rental operations
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to understand and follow oral and written directions
Ability to speak and understand English
Car rental product knowledge and ability to use effective and approved sales techniques, as required
Ability to type and perform accurate data entry
Ability to operate radio, security and computer equipment
Ability to process all paperwork according to policies and procedures
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts ! Just to name a few Hertz perks:
Up to 40% off the base rate of any standard Hertz rental
Take advantage of Hertz negotiated discounts (Travel, Tickets- movies, concerts, theme parks, Electronics, Food, Fitness)
Health & Wellness benefits
Tuition Reimbursement
Paid Parental Leave
Career Growth with hands on learning
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
