Customer Service Executive

About ALFEN

ALFEN Windows is a leading manufacturer of premium aluminium architectural solutions, offering a wide range of products including windows, doors, railings, curtain walls, pergolas, and retractable roofs. We serve top architects, builders, and homeowners across India with cutting-edge design, superior quality, and unmatched customer service.

Position Summary

We are looking for a dynamic, smart, and well-spoken Female Customer Service Executive to be the face of ALFEN’s customer relations. The ideal candidate will be responsible for handling client queries, managing leads, and ensuring exceptional customer support before and after the project lifecycle.

Key Responsibilities

Handle incoming client inquiries via phone, email, and walk-ins.
Provide detailed information about ALFEN’s products and services.
Manage and follow up on customer leads from various sources (digital, showroom, referrals, etc.).
Support clients throughout the pre-sale and post-sale stages..
Represent ALFEN with professionalism and a customer-first attitude.
Eligibility Requirements

Gender: Female candidates only.
Education: Graduate in any discipline
Experience: 0–2 years (Freshers with strong communication skills are welcome).
Skills:
Excellent verbal and written communication (English Hindi)
Presentable and well-groomed
Customer-centric approach with a positive attitude
Basic computer proficiency (MS Office, CRM tools)
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Morning shift
Supplemental Pay:

Performance bonus
Yearly bonus
Language:

English (Preferred)
Hindi (Preferred)
Work Location: In person

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