Customer Service Executive

Requirements:
• A bachelor’s degree in administration or related field.
• Freshers are welcome
• Excellent interpersonal and written and oral communication skills.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Role:
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Job Types: Full-time, Permanent

Salary: ₹15K - ₹18K per month + good incentives Read more