Customer Service Executive

Felicity literally means 'happiness'. We were conceived with the mission to make the world a happier place. Our core team is a mix of young startup leaders and seasoned doctors. Our mission in life is to make top class talk therapy affordable and available anytime, anywhere to all those who could benefit from it. We strongly believe that mental health goes beyond labeled psychiatric illnesses and encompasses stress, anxiety, and other uncomfortable feelings that we have on a day to day basis We seek to spread that awareness and increase the number of people seeking therapy at the right time to improve their well being.

If you relate to the mission and it excites you to be part of an early-stage startup journey, we invite you to help us make the world happier, one life at a time.

Key responsibilities:
1. Respond promptly and professionally to incoming customer inquiries by telephone, or by email and chats
2. Maintain updated knowledge of the organization's products, services, and customer service policies
3. Document customer interactions when necessary, compiling documents and forwarding information to interested parties
4. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
5. Recommend new plans or make suggestions for improvements by identifying relevant features and benefits
6. Participate in training opportunities provided by the organization
7. Establish and maintain good rapport with customers by using positive language and anticipating their need
8. Handle customer escalations and grievances

Requirements:
1. Proven experience as a customer service associate is a must
2. Friendly and welcoming manner with clients and other members of the customer service team
3. Extensive knowledge of the company's policies, procedures, services
4. Familiarity with customer-relationship management (CRM) software programs
5. Ability to explain complex concepts in a clear, simple manner to customers
6. Strong command of written and verbal English
7. Excellent organizational and multitasking skills
8. Ability to maintain a calm and polite manner in stressful situations
+. Willingness to cooperate with customers and management to resolve any issues that may arise
+. User-focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
10. A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem-solving
11. Eager to learn
12. Open-minded team player with excellent communication skills
13. Self-motivated and results-driven with a take-charge attitude to manage everything
14. Skilled at working effectively with cross-functional teams in a matrix organization

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:
• Flexible schedule
• Provident Fund
• Work from home

Schedule:
• Flexible shift
• Rotational shift

Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:
• Customer service: 1 year (Required)
• CRM software: 1 year (Preferred)

Language:
• English (Required)

Shift availability:
• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

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