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Verified Job Customer Support / TeleCaller

Customer Service Executive-Retail Asset Inbound

Mumbai, Maharashtra
Customer Support / TeleCaller
#685500
Remote / WFH

Job Description

R
Rankskills


Bpo Call Center Executive (Linguist...
Rankskills • Mira Bhayandar, Maharashtra • via WorkIndia.in
12 days ago
₹15K–₹25K a month
Full–time
No Degree Mentioned
Apply on WorkIndia.in
Job description
Salary Range : Rs. 15000 - Rs. 26000 , based on skills, experience, and interview performance

Educational Requirement : 12th Pass

Work Arrangement : Work From Office

Gender Preference : Both male and female can apply

Skills Requirement : No predefined skills necessary

Experience Requirement : Fresher

Location : Bhayander

Working Hours : 9:30 AM - 6:30 PM Monday to Saturday

Additional Inf...
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I
IDFC FIRST Bank


Customer Service Executive-Retail Asset Inbound
IDFC FIRST Bank • Navi Mumbai, Maharashtra • via IDFC FIRST Bank
16 days ago
Full–time
Apply on IDFC FIRST Bank
Apply on WorkIndia.in
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Apply directly on Jobs.weekday.works
Job description
Job Requirements

About the Role

Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.

Key Responsibilities
Primary Responsibilities
• Handle inbound calls and resolve customer queries related to retail asset products
• Provide accurate, timely, and personalized solutions to enhance customer satisfaction
• Educate customers about bank products and services to support informed decisions
• Maintain detailed records of customer interactions and transactions
• Meet individual and team targets for service quality and customer satisfaction
Secondary Responsibilities
• Collaborate with internal teams to ensure quick resolution of customer issues
• Stay updated on bank products, services, and processes
• Support sales goals through effective customer engagement

What We Are Looking For
Education
• Bachelor’s degree in any discipline (Full-time)
Experience
• Minimum 1 year in customer service, preferably in banking or financial services
Skills and Attributes
• Excellent communication in English and Hindi; regional languages are a plus
• Strong problem-solving and decision-making skills
• Customer-focused with a positive attitude
• Comfortable working in rotational shifts, including weekends and holidays
• Proficient in computer systems and applications
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