Customer Service & E-Commerce Supervisor - Full Time at arenaflex

A career at arenaflex is more than just the work you do - it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. About arenaflex arenaflex is a dynamic and innovative company that is committed to making a positive impact on the world. We believe that everyone deserves access to fresh, healthy food, and we're working hard to make that a reality. Our team is passionate about creating a better future for our customers, our employees, and our planet. We're looking for talented and dedicated individuals to join our team and help us achieve our mission. Job Description As a Customer Service & E-Commerce Supervisor at arenaflex, you will play a critical role in supporting our Customer Service & E-Commerce programs. This means leading processes that support the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. Key Responsibilities - Deliver outstanding customer experience; and hold all Team Members accountable for delivering outstanding customer service. - Establish clear expectations for balancing in-store customer service and completing online orders. - Monitor in-store and online customer flow; assign customer service-related and online order completion tasks balancing the needs of all customers. - Seek awareness of relevant competitors and industry trends. - Ensure an effective and efficient response to customer questions, requests, and/or concerns. - Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. - Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale. - Maintain Team Member safety and security standards. - Ensure compliance with relevant regulatory rules and standards. - Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover. - Maintain cleanliness of workspaces including staging area and coolers. - Maintain security of equipment, e.g., MSRs, phones, currency counters.