Customer Service Consultant | Fluent in Japanese

Offering Hybrid working arrangement
Reputable and globally recognised company
Comprehensive training and development programs to enhance your skills
A supportive and inclusive work environment that values diversity
Opportunities for career growth and advancement
Immediate Start Temporary role.
Potential to covert to Permanent
Hourly pay rate from $34.81 - $48.74 + super (Depending on shifts worked)
COMPANY

Located in St Leonards area in Sydney, this globally recognised leader in the financial technology industry, empowering individuals and businesses to connect, transact, and thrive in the digital economy. You will be part of a dynamic and innovative organisation that values diversity, collaboration, and excellence.

ROLE

This is a varied role where you will be liaising with international clientele providing exceptional customer service. You will be handling high volume of inbound enquiries regarding orders, product inquiries and problem solving.

You will be communicating with customers in Japanese and English at a business level.

You will have the opportunity to be trained across all areas of their customer service fields - this is an incredible chance to gain skills beyond basic customer service, offering long term opportunities and pathways.

The office is open 24/7 and you will be on a rotating roster working 37.5 hours per week with option to work from home.

This role is shift based with award and penalty rates in place according to hours worked

Free parking is available and public transport is a 5-minute walk from their modern, clean and safe offices.

REQUIREMENTS
Proficient in all 3 languages - Keigo Japanese and English
Available to work on a 24/7 rotating roster, including night shifts.
Available to commence immediately or with 1 weeks’ notice.
Phone based experience in preferred but not essential
Intermediate PC skills – email, websites and Microsoft applications
Excellent verbal communication skills
Can work well under pressure and achieve set targets
Enjoy working as part of a team
Strong relationship building skills

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