Verified Job
Customer Support / TeleCaller
Customer Service Associate - Temporary
Customer Support / TeleCaller
#535516
Remote / WFH
Job Description
Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Prefer six months of experience in a retail environment
Prefer to have prior work experience with Walgreens
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Benefits
An Equal Opportunity Employer, including disability/veterans
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors
$15 - $17.5 / Hourly
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors
Responsibilities
Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
Implements Company asset protection procedures to identify and minimize profit loss
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
Completes resets and revisions as directed
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
For consumable items, assists in stock rotation, using the first in, first out method and restock outs
Has working knowledge of store systems and store equipment
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Complies with all company policies and procedures; maintains respectful relationships with coworkers
Completes special assignments and other tasks as assigned
Attends training and completes PPLs requested by Manager or assigned by corporate
Job description
• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Prefer six months of experience in a retail environment
Prefer to have prior work experience with Walgreens
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Benefits
An Equal Opportunity Employer, including disability/veterans
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors
$15 - $17.5 / Hourly
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors
Responsibilities
Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
Implements Company asset protection procedures to identify and minimize profit loss
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
Completes resets and revisions as directed
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
For consumable items, assists in stock rotation, using the first in, first out method and restock outs
Has working knowledge of store systems and store equipment
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Complies with all company policies and procedures; maintains respectful relationships with coworkers
Completes special assignments and other tasks as assigned
Attends training and completes PPLs requested by Manager or assigned by corporate
Job description
• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer ...
