Bachelor’s degree or equivalent. · N4 Certification or equivalent in Japanese. · Fluent in Japanese and English verbal and written communication. · Minimum 1 year evidencing exceptional customer service. · Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet. · Good comprehension skills -- ability to clearly understand and relate to the issues customers raise. · Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response. · Effective problem-
