Customer Service Associate –

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WORK FROM HOME JOB (FREE JOINING)
Confidential
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2 hours ago
Part-time
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BPO Job vacancy for Outbound Voice Process/US Calling
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Customer Service Associate – Kolkata
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Kolkata, West Bengal
via Fusion CX Careers
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Hiring for International BPO (Inbound Tech Sales, /US), Kolkata.
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Vacancies are available
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High Salary Bpo Jobs, Recruitment in Kolkata.
AdeebaEServicesPvt.Ltd
Kolkata, West Bengal
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Full–time
A
International BPO
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Process Trainer (Telecom) - International BPO
Turiyam Consultancy
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Full–time
India
312901, Rajasthan - Based on your past activity
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AdeebaEServices
International BPO ,Customer Service (Voice) (Kolkata)
AdeebaEServices · Kolkata, West Bengal · via Jobrapido.com
4 days ago
Full–time
No Degree Mentioned
Apply on Jobrapido.com
Job description
Company Description

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, Adeeba delivers support services to millions of customers globally and its services are available on demand...
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Fusion CX
Customer Service Associate – Kolkata
Fusion CX · Kolkata, West Bengal · via Fusion CX Careers
5 days ago
Full–time
Apply on Fusion CX Careers
Job description
Ready to make a meaningful impact on customer experience in a dynamic environment? Fusion CX is hiring Customer Service Associates in Kolkata, and we’re looking for motivated individuals to join our team. With a commitment to quality and inclusivity, Fusion CX provides an excellent opportunity to grow your skills and career. If you’re a woman seeking customer service associate jobs in Kolkata and ready to support customers through voice, chat, and email channels with a passion for problem-solving, apply now for this job vacancy in Kolkata and start your journey with us!
Job Descriptions

Role & responsibilities Customer Service Associate in Fusion CX Kolkata:
• Manage Voice Support, Chat, and Email applications for Customer Support
• Answer customer inquiries and resolve issues
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales and customer service problems.
• Provide product and service information.
• Processing forms, orders, and applications requested by the customers.
• Identifying and escalating priority issues and reporting them to management as needed.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Documenting details of comments, inquiries, complaints, and actions taken.

Job Requirements

Preferred candidate profile for Customer Service Associate role in Kolkata:
• Bachelor's degree
• 6 months to 1 year of customer service experience
• Freshers are also welcome.
• Excellent communication skills, including verbal/Written with proper grammar in English and Hindi
• Good computer and typing (28-30 wpm) skills
• Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.

Why Join Fusion CX?

At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the dedication of our team members. Here’s why Fusion CX is the right place for you:
• Diversity & Inclusivity: We value a supportive environment where all employees thrive, making this role exclusive to women.
• Career Advancement: As a growing company, Fusion CX provides opportunities for professional development and growth within the customer service field.
• Competitive Benefits: Enjoy a fixed CTC with added perks in a full-time, permanent role.

Don’t miss the chance to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and grow your career with a CX transformation company!