Verified Job
Customer Support / TeleCaller
Customer Service Assistant - Continental Shift
Customer Support / TeleCaller
#663418
Remote / WFH
Job Description
Job type
Full-time
Location
1001 Sherwin Rd, Winnipeg, MB R3H 0T8
Benefits
Pulled from the full job description
Wellness program
Full job description
Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.
The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.
Specific Responsibilities include:
Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
Handing customer inquiries off the general queue in a pleasant and efficient manner.
Our Ideal Candidate will possess:
Prior Transportation, and/or Logistics experience is an asset.
Sound analytical and critical thinking skills.
Proven communication and time-management skills.
Proven ability to provide exceptional customer service to internal and external customers.
Ability to communicate both in-person and over the phone.
High attention to detail and accuracy integrity with data collection and order entry.
Ability to thrive in a fast-pace, deadline-oriented environment.
Strong customer service and relationship-building skills.
Strong ability to adapt to varying situations.
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.
This job is classified under NOC Code: 64409
This shift is subject to a Continental Shift. Hours of work are 06:00 - 18:00 MST.
Why Bison:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams
About Bison:
Celebrating over 50 years in Business
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.
Full-time
Location
1001 Sherwin Rd, Winnipeg, MB R3H 0T8
Benefits
Pulled from the full job description
Wellness program
Full job description
Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.
The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.
Specific Responsibilities include:
Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.
Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.
Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.
Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.
Handing customer inquiries off the general queue in a pleasant and efficient manner.
Our Ideal Candidate will possess:
Prior Transportation, and/or Logistics experience is an asset.
Sound analytical and critical thinking skills.
Proven communication and time-management skills.
Proven ability to provide exceptional customer service to internal and external customers.
Ability to communicate both in-person and over the phone.
High attention to detail and accuracy integrity with data collection and order entry.
Ability to thrive in a fast-pace, deadline-oriented environment.
Strong customer service and relationship-building skills.
Strong ability to adapt to varying situations.
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.
This job is classified under NOC Code: 64409
This shift is subject to a Continental Shift. Hours of work are 06:00 - 18:00 MST.
Why Bison:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams
About Bison:
Celebrating over 50 years in Business
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.
