Verified Job
Customer Support / TeleCaller
Customer Service and Operations Specialist
Customer Support / TeleCaller
#772916
Remote / WFH
BeWell Health Centres
Job Description
At BeWell Health Centres we’re reimagining how care is delivered in Ontario — comprehensive, committed, and connected.
We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.
Here, you’ll find the resources and support to do your best work — and the freedom to shape your clinical practice in a way that feels authentic to you.
We’re growing — thoughtfully — and looking for clinicians who bring expertise, curiosity, and genuine care to their work.
About the Role
Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role is based in our Mississauga clinic with occasional travel required to our Hamilton office.
You’ll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. We’re looking to connect with professionals who value operational efficiency.
Key Responsibilities
• Answer phones, emails, texts, and faxes promptly and professionally
• Complete patient intake consultations and appointment booking
• Optimize practitioner schedules, including coverage and changes
• Manage billing and payments (direct billing/WSIB/HCAI experience is an asset)
• Coordinate with insurers, medical offices, pharmacies, and external providers
• Support office operations, supplies, and basic IT troubleshooting
• Maintain a clean, organized, and professional clinic environment
Performance Expectations
• Timely response to patient communications
• Accurate and efficient billing and documentation
• Strong schedule utilization and rebooking rates
• Intake conversion and patient retention
• Consistent adherence to clinic protocols and service standards
Qualifications
• 2+ years in healthcare administration, clinic operations, or a similar role
• Strong organization, attention to detail, and time-management skills
• Professional, clear communication style
• Ability to thrive in a fast-paced environment
• Experience with EMRs (Jane App strongly preferred)
• Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset
• Flexibility to work evenings and weekends as needed
Why Join BeWell?
• Collaboration & Support: Regular consultation, supervision, and team connection — you’ll never feel isolated in your work.
• Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs.
Compensation
BeWell Health Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role.
Report this listing
We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.
Here, you’ll find the resources and support to do your best work — and the freedom to shape your clinical practice in a way that feels authentic to you.
We’re growing — thoughtfully — and looking for clinicians who bring expertise, curiosity, and genuine care to their work.
About the Role
Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role is based in our Mississauga clinic with occasional travel required to our Hamilton office.
You’ll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. We’re looking to connect with professionals who value operational efficiency.
Key Responsibilities
• Answer phones, emails, texts, and faxes promptly and professionally
• Complete patient intake consultations and appointment booking
• Optimize practitioner schedules, including coverage and changes
• Manage billing and payments (direct billing/WSIB/HCAI experience is an asset)
• Coordinate with insurers, medical offices, pharmacies, and external providers
• Support office operations, supplies, and basic IT troubleshooting
• Maintain a clean, organized, and professional clinic environment
Performance Expectations
• Timely response to patient communications
• Accurate and efficient billing and documentation
• Strong schedule utilization and rebooking rates
• Intake conversion and patient retention
• Consistent adherence to clinic protocols and service standards
Qualifications
• 2+ years in healthcare administration, clinic operations, or a similar role
• Strong organization, attention to detail, and time-management skills
• Professional, clear communication style
• Ability to thrive in a fast-paced environment
• Experience with EMRs (Jane App strongly preferred)
• Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset
• Flexibility to work evenings and weekends as needed
Why Join BeWell?
• Collaboration & Support: Regular consultation, supervision, and team connection — you’ll never feel isolated in your work.
• Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs.
Compensation
BeWell Health Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role.
Report this listing
