Verified Job
Customer Support / TeleCaller
Customer Service Agent - Manchester airport - PART TIME - UK
Customer Support / TeleCaller
#673855
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Hospitality
Data entry
Administrative experience
+ show more
Do you have experience in Hospitality?
Languages
English
Job details
Here’s how the job details align with your profile.
Pay
£13.18 an hour
Job type
Fixed term contract
Part-time
Shift and schedule
Weekend availability
Holidays
Location
Level 6, Chicago Avenue, Manchester
Benefits
Pulled from the full job description
Free parking
On-site parking
Full job description
Overview:
Job Title: Customer Service Agent
Company: Swissport
Location: Manchester airport
Contract Type: Part Time
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £13.18 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities:
Key Responsibilities:
Greet passengers and provide friendly, professional assistance throughout their journey.
Assist passengers with check-in procedures, luggage handling, and boarding processes.
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
Ensure compliance with airline and airport regulations, including security and safety protocols.
Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
Perform administrative tasks, including data entry, documentation, and reporting as required.
Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications:
Qualifications:
Prior experience in customer service, hospitality, or related fields is advantageous.
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
Demonstrated problem-solving abilities and a proactive approach to resolving issues.
Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
Access to Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking whilst at work
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Here’s how the job qualifications align with your profile.
Skills
Hospitality
Data entry
Administrative experience
+ show more
Do you have experience in Hospitality?
Languages
English
Job details
Here’s how the job details align with your profile.
Pay
£13.18 an hour
Job type
Fixed term contract
Part-time
Shift and schedule
Weekend availability
Holidays
Location
Level 6, Chicago Avenue, Manchester
Benefits
Pulled from the full job description
Free parking
On-site parking
Full job description
Overview:
Job Title: Customer Service Agent
Company: Swissport
Location: Manchester airport
Contract Type: Part Time
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £13.18 per hour
About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities:
Key Responsibilities:
Greet passengers and provide friendly, professional assistance throughout their journey.
Assist passengers with check-in procedures, luggage handling, and boarding processes.
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
Ensure compliance with airline and airport regulations, including security and safety protocols.
Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
Perform administrative tasks, including data entry, documentation, and reporting as required.
Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.
Qualifications:
Qualifications:
Prior experience in customer service, hospitality, or related fields is advantageous.
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
Demonstrated problem-solving abilities and a proactive approach to resolving issues.
Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
Access to Employee Assistance Programme and wellness initiatives.
Comprehensive training and development programmes.
Free onsite parking whilst at work
Retirement savings plan with employer contributions.
Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
