Customer Service Advisor - Lock Service

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel
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Do you have experience in Microsoft Word?
 
Job details
Here’s how the job details align with your profile.
Pay

£26,000 - £29,000 a year
 
Location
London SW18 4EX•Hybrid work
 
Benefits
Pulled from the full job description
Annual leave
Company pension
Cycle to work scheme
Employee assistance programme
Employee discount
Referral programme
Season ticket loan
 
Full job description
Are you an experienced customer service professional looking for your next challenge?

We are seeking a dedicated and personable individual to join our team. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support and build strong customer relationships. Take the next step in your career and apply today!

Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

As an experienced administrator, you will spearhead initiatives aimed at elevating quality standards, optimising efficiency, refining strategic approaches, and enhancing overall performance across the organisation. As well as having:


Good knowledge of Microsoft Excel Word and Outlook.
Experience delivering fantastic customer service within an operational environment.
Good geographical knowledge of the Southeast, Inner and Greater London.
Ability to understand develop and apply coaching methods within the role.
Strong diary management skills
Proactive and flexible approach to work
Can prioritise and plan work under pressure to meet deadlines
knowledge of Locks/ Products - especially Banham (preferred not essential).
Experience with PSO / FSM systems ( preferred not essential)
What will you get in return?

You will be entitled to a competitive salary of £26-29K PA (Depending on Experience) and a great range of benefits including:


33 days Annual Leave (includes bank holidays)
Sick Pay that increases with length of service
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan Banham interest-free loan
Cycle to work Home Tech scheme (up to the value of £2k)
Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
Recruitment referral bonus scheme earning up to £500 per successful referral (TCs apply)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.


Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

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