Verified Job
Customer Support / TeleCaller
Customer Service Advisor
Customer Support / TeleCaller
#5486
Remote / WFH
Rayner Intraocular Lenses
Job Description
Location
Alexandria NSW
Benefits
Pulled from the full job description
Health insurance
Employee assistance program
Commuter assistance
Visa sponsorship
Full job description
We are looking for a highly motivated Customer Service Advisor to ensure exceptional service delivery. The purpose of this role is to support and communicate with all our customers, manage the local warehouse, oversee import of goods, prepare deliveries including goods invoicing and debt management, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries and ensuring full customer service satisfaction.
Job Location - Alexandria , southern suburb of Sydney, New South Wales, Australia
What You'll Be Doing:
Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
Proactive communication via phone and email in a helpful and professional manner with customers and Key Account Manager throughout the order processing stages. Demonstrate role model behaviors.
Capture and Analysis of feedback and complaints, other analyses as required.
Support vigilance processes
Provide management information.
Update and maintain customer contract pricing in ERP.
Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
Support cross training of other team members.
Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels
Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
Organize and keep all storage areas safe, secure, clean and tidy
Oversee import of goods, cooperate with import agency
Prepare all in and out stock documentation as well as stock checks
Schedule and monitor delivery/courier services
Order packaging materials
Cooperate with waste-management company
Ensure continuous improvement to processes and systems
Ensure all health and safety and quality procedures are always followed
Invoicing / correcting / credit notes issuing
Reconcile the sales ledger balance sheet
Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
What Experience & Skills Do You Need:
Essential
Customer service, invoicing and/or credit control experience required
Experience in warehouse handling / goods packaging
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Intermediate Excel skills
Able to communicate verbally and in writing in English
Desirable
Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company.
Knowledge of ERP system
Knowledge of Data protection, Cyber security, and anti-money laundering policies
What We Can Offer You
Wellbeing reimbursement programme
Employee Assistance Program
Subsidy on Private Health Insurance
Free shuttle bus service from Central train station to Alexandra office
Job Types: Full-time, Permanent
Ability to commute/relocate:
Alexandria NSW: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you require visa sponsorship now and/or in the future?
Work Authorisation:
Australia (Required)
Location:
Alexandria NSW (Required)
Work Location: In person
Alexandria NSW
Benefits
Pulled from the full job description
Health insurance
Employee assistance program
Commuter assistance
Visa sponsorship
Full job description
We are looking for a highly motivated Customer Service Advisor to ensure exceptional service delivery. The purpose of this role is to support and communicate with all our customers, manage the local warehouse, oversee import of goods, prepare deliveries including goods invoicing and debt management, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries and ensuring full customer service satisfaction.
Job Location - Alexandria , southern suburb of Sydney, New South Wales, Australia
What You'll Be Doing:
Process all types of local and International orders, returns and credits accurately in order to deliver goods within agreed timescales.
Proactive communication via phone and email in a helpful and professional manner with customers and Key Account Manager throughout the order processing stages. Demonstrate role model behaviors.
Capture and Analysis of feedback and complaints, other analyses as required.
Support vigilance processes
Provide management information.
Update and maintain customer contract pricing in ERP.
Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
Support cross training of other team members.
Order stocks to replenish the local warehouse in Sydney, in order to maintain safety stock levels
Pick, pack and ship customer orders seamlessly and promptly within agreed time frames
Organize and keep all storage areas safe, secure, clean and tidy
Oversee import of goods, cooperate with import agency
Prepare all in and out stock documentation as well as stock checks
Schedule and monitor delivery/courier services
Order packaging materials
Cooperate with waste-management company
Ensure continuous improvement to processes and systems
Ensure all health and safety and quality procedures are always followed
Invoicing / correcting / credit notes issuing
Reconcile the sales ledger balance sheet
Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
What Experience & Skills Do You Need:
Essential
Customer service, invoicing and/or credit control experience required
Experience in warehouse handling / goods packaging
Able to work on own initiative, self-starter and as part of a team.
Ability to work to tight deadlines with accuracy and detail.
Intermediate Excel skills
Able to communicate verbally and in writing in English
Desirable
Experience dealing with imported goods
Proven track record in a customer service role in medical devices
Graduate with an ambition to build a career in an innovative medical device company.
Knowledge of ERP system
Knowledge of Data protection, Cyber security, and anti-money laundering policies
What We Can Offer You
Wellbeing reimbursement programme
Employee Assistance Program
Subsidy on Private Health Insurance
Free shuttle bus service from Central train station to Alexandra office
Job Types: Full-time, Permanent
Ability to commute/relocate:
Alexandria NSW: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you require visa sponsorship now and/or in the future?
Work Authorisation:
Australia (Required)
Location:
Alexandria NSW (Required)
Work Location: In person
