Customer Service Advisor

 
Full job description
Customer Service Consultant - Government Services
Looking for a role where you can make a real difference in people's lives? Join us in supporting Australians with essential government services.

Benefits!
Casual full-time opportunity based in Robina
Casual contract with potential for extension
Competitive entry-level rate of $28.78 per hour + 12% super
Monthly incentives up to $480 (based on attendance, call volume, handling & attitude)
Huge career progression and upskilling opportunities with a global leader
Your Next Role:
In this high-volume contact centre role, you'll be supporting customers with both general and complex inquiries related to government services. You'll help customers create digital accounts, navigate online portals, and educate them on self-service options, handling call volumes ranging from 40-80 calls per day.

You'll need to bring empathy, patience and understanding when dealing with difficult and often distressing calls involving urgent matters and challenging circumstances. This role requires genuine care for customers while maintaining accuracy and educating them through complex processes.

With extensive training and strong floor support from engaged team leaders, you'll have constant check-ins and ongoing support to help you succeed in this rewarding role.

Training & Support:
5 weeks comprehensive classroom training + 2 weeks nesting period with hands-on support
Continuous upskilling once operational
Regular manager check-ins to ensure your success
Please note: Attendance during training is critical - any absences may result in termination.

Non-Negotiables of the Role:
Australian Citizenship required - must provide citizenship certificate
Available to work rotating roster 7am-7pm (Mon-Fri)
Commit to approximately 1 Saturday per month
Rosters provided 4 weeks in advance
No leave during first 6 months
Strong work ethic and excellent attendance record
Government clearance required (Valid ID and documentation needed)
Must be ready to commit to hours and attend full training period
What You Need:
Entry-level candidates welcome - contact centre experience desired, but open to customer service experience.
Willingness to learn and develop - show us how you've responded to coaching in the past
Comfortable with technology and client systems (experience with DOS-style systems a plus)
Strong communication skills - both verbal and written
Empathetic and patient approach to customer service
Genuine desire and motivation to connect with customers and help them
Problem-solving mindset and ability to educate customers effectively
What Next?
Apply now and kick start your Weploy journey with one of our dedicated Talent team members

Note: If you're receiving government benefits, please discuss working arrangements with our team during the application process.