Verified Job
Customer Support / TeleCaller
Customer Service Administrator
Customer Support / TeleCaller
#707615
Remote / WFH
Job Description
METROPOLIS COFFEE COMPANY
Customer Service Administrator
Full-time Chicago, IL — On-site $20.00/hr Monday–Friday, 8:00am–4:00pm
ABOUT THE ROLE
Metropolis Coffee Company is looking for a Customer Service Administrator to join our team at our Chicago roastery and headquarters. This is a customer-facing, operationally active role that sits at the intersection of order fulfillment, customer support, and day-to-day facility coordination. If you are organized, calm under pressure, and genuinely enjoy helping people, this position is a strong fit.
RESPONSIBILITIES
– Process wholesale and retail orders using Shopify and related systems
– Respond to customer inquiries and resolve issues in a timely, professional manner
– Coordinate customer and vendor pickups at the roastery
– Perform light receptionist duties, including greeting visitors and managing incoming communication
– Provide administrative and clerical support; assist coworkers as needed
– Interact regularly with Production, Roasting, Accounting, and Sales departments
– Comply with all company policies and procedures, including the Food Safety Plan, HACCP, GMPs, GFSI, and Safety requirements
– Represent Metropolis's culture of inclusion and diversity in every customer interaction
QUALIFICATIONS
– High school diploma or equivalent required
– 2 years of customer service experience preferred
– Working knowledge of Microsoft Office and Google Suite
– Solid basic computer skills and comfort learning new software
– Experience with Shopify or similar e-commerce/order management platforms is a plus
– Strong written and verbal communication skills
– Organized, detail-oriented, and able to prioritize in a busy environment
– Collaborative team player with a positive, professional attitude
COMPENSATION & BENEFITS
– $20.00 per hour
– Health insurance
– Paid time off
SCHEDULE & LOCATION
– Monday through Friday, 8:00am to 4:00pm
– On-site at our Chicago roastery and headquarters
Metropolis Coffee Company is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. Applicants of all backgrounds are encouraged to apply.
Pay: $20.00 - $22.00 per hour
Benefits:
• Health insurance
• Paid time off
Work Location: In person
Customer Service Administrator
Full-time Chicago, IL — On-site $20.00/hr Monday–Friday, 8:00am–4:00pm
ABOUT THE ROLE
Metropolis Coffee Company is looking for a Customer Service Administrator to join our team at our Chicago roastery and headquarters. This is a customer-facing, operationally active role that sits at the intersection of order fulfillment, customer support, and day-to-day facility coordination. If you are organized, calm under pressure, and genuinely enjoy helping people, this position is a strong fit.
RESPONSIBILITIES
– Process wholesale and retail orders using Shopify and related systems
– Respond to customer inquiries and resolve issues in a timely, professional manner
– Coordinate customer and vendor pickups at the roastery
– Perform light receptionist duties, including greeting visitors and managing incoming communication
– Provide administrative and clerical support; assist coworkers as needed
– Interact regularly with Production, Roasting, Accounting, and Sales departments
– Comply with all company policies and procedures, including the Food Safety Plan, HACCP, GMPs, GFSI, and Safety requirements
– Represent Metropolis's culture of inclusion and diversity in every customer interaction
QUALIFICATIONS
– High school diploma or equivalent required
– 2 years of customer service experience preferred
– Working knowledge of Microsoft Office and Google Suite
– Solid basic computer skills and comfort learning new software
– Experience with Shopify or similar e-commerce/order management platforms is a plus
– Strong written and verbal communication skills
– Organized, detail-oriented, and able to prioritize in a busy environment
– Collaborative team player with a positive, professional attitude
COMPENSATION & BENEFITS
– $20.00 per hour
– Health insurance
– Paid time off
SCHEDULE & LOCATION
– Monday through Friday, 8:00am to 4:00pm
– On-site at our Chicago roastery and headquarters
Metropolis Coffee Company is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. Applicants of all backgrounds are encouraged to apply.
Pay: $20.00 - $22.00 per hour
Benefits:
• Health insurance
• Paid time off
Work Location: In person
