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Verified Job Customer Support / TeleCaller

Customer Service

Jaipur, Rajasthan
Customer Support / TeleCaller
#207267
Remote / WFH

Job Description

Key Responsibilities:

Answering customer queries/concerns via phone and email
Creating and responding to tickets in our Customer Support System
Adhering to ticket SLA policies to ensure resolutions are reached promptly
Assisting in creating schedules for technicians
Sending daily, weekly and monthly reports
Promote IT Solutions in terms of Products or Services to residential or businessclientss customers via outbound calls, inbound calls and referrals.
Offers excellence in post-sales support...
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