Customer Sales Service Coordinator | Beverley SA

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Are you passionate about delivering outstanding service and working in a fast-paced, global logistics environment?

As a Customer Sales Service Coordinator, you’ll be the primary point of contact for our clients, ensuring seamless coordination of their shipments while supporting the growth and retention of key accounts. This role combines customer service, operational follow-through, and commercial engagement to ensure a consistently exceptional client experience.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

Coordinate end-to-end shipment activities, keeping customers informed at every stage
Manage service queries, quotations, and documentation accurately and on time
Maintain up-to-date customer profiles including rates, delivery requirements, and SOPs
Liaise with warehouse and operations teams to meet client expectations
Work closely with the Sales Manager and overseas agents to source competitive rates
Support the implementation of client-specific procedures and reporting
Monitor financial status of accounts and flag credit concerns when required
Promote the full range of services available across import, export, and value-add logistics
Escalate service issues and customer concerns promptly and professionally.

WHAT ARE WE LOOKING FOR?


Our ideal candidate has experience in customer service / administration (freight forwarding a bonus) together with:

Strong communication skills and a proactive, customer-first mindset
High attention to detail and ability to manage competing priorities
Competency in Microsoft Office, especially Outlook and Excel
Confidence liaising with both internal teams and external stakeholders
A collaborative approach and the ability to work under pressure
An interest in learning about freight processes and international logistics.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.


WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life Total Permanent Disability Insurance.
Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:


As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI Read more