Customer Sales Executive

The Representative Customer Service interfaces with customers via inbound calls. This position provides customer service support and Sales

Experience – Fresher or any experience
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Types: Permanent, Full-time, Fresher

Salary: ₹20,000.00 - ₹32,665.48 per month

Benefits:
• Paid sick time
• Provident Fund

Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• US shift
• Weekend availability

Supplemental pay types:
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:
• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Business development: 1 year (Preferred)
• Lead generation: 1 year (Preferred)
• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)

Language:
• English (Preferred)

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