Customer Relationship Manager

Requirements: Should have good Communication Skills ( English). Should be ready for Sales of Financial / investment Products.

Job Specifications:
• To engage regularly with the customers as defined by the contact policy and provide a Consistent a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship while doing so, Educate, Encourage Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
• Profiling of customers in order to aid right cross-servicing of Bank products.
• Accurate logging and resolution of complaints.
• Sales across all product segments-TPP, Assets, Cards etc.

Qualifications

Minimum Graduation required.

Excellent verbal and written communication skills Read more