Customer Relationship Executive

Dear Candidate,

TATA Capital Housing Finance Limited (TCHFL) is hiring for the position of Customer Relationship Executive. Kindly go through the job description mentioned below before applying (Please note the opportunity is with TCHFL):

Job Description:
About Tata Capital Housing Finance Limited (TCHFL)is a wholly owned subsidiary of Tata Capital Limited and is registered with the National Housing Bank as a Housing Finance Company, offering long-term funds for housing purposes. TCHFLs wide product range includes loans for purchase and construction of a residential unit, purchase of land, home improvement loans, home extension loans, project finance loans to developers etc.

About NSE Academy, it is the wholly owned Subsidiary of National Stock Exchange of India. Our educational / training programs business is administered by NSE Academy, NSE Academy Limited offers programs in various aspects of banking, financial services, financial markets and financial literacy. NSE academy is the training partner for TCHFL.

Contact No: HR Tushar Chawla-+871002++5

Designation: Customer Relationship Executive - Affordable Housing Finance / Home Loans

Pay role: Tata Capital Housing Finance Limited

Eligibility:

Must be a Graduate (All Graduates are eligible (Preferred BA, BCom., BBA, BCA, B.Sc., M.Sc., MCom, MBA, MCA, M.Sc.)
Age Should be less than 25 Years.
Freshers are also eligible to apply or having relevant experience in Sales.
Final year graduates- Result awaiting students can apply (Conditions- No backlog)
Willing to work in Retail Sales

Key Objectives:
Achieving business targets as laid down by acquiring new client relationships and maintaining them.
Proactively understanding customer needs and cross- selling multiple products as per the requirements
Should adhere to all policies and guidelines for lead generation as well as closures.
Execute all activities / campaigns as planned by the respective branch manager / sales manager.
Daily completion and submission of sales reports to the superiors
Displaying customer centricity by executing all customer interface processes within defined timelines

Deliverables:
Meet exceed business targets in terms of profitability, optimum product mix and quality of sourcing.
Should prove to be the one-point contact for all financial needs for his/ her customer.
Zero error in adherence to policies and systems as specified.
Quality of files sourced should be as per specified guidelines.
Forging targeted number of client relationships within the agreed timelines
Meet exceed customer acquisition targets.
Ensuring zero delinquency in 30DPD
Meeting sales targets for the various products in the assigned territory
Ensuring the customer satisfaction matrix is met for all client relationships.
Timely MIS reporting to all concerned.
Clear the certification examination within specified timelines.
Specialized Job Competencies:

Knowledge about all financial products like Home Loans, Mortgages
Knowledge about statutory compliance local market procedures
Knowledge of local customer preferences, geographic nuances, and finance peculiarities.
Should depict customer centricity in daily behavior.
Excellent communication and presentation skills Should be able to talk and convince the customer both internal and external.

CTC: Selected candidates will be getting CTC in the range of 2.30 - 2.40 Lakh per annum + Variable Incentives based on the performance Read more