Customer Relationship Executive CRE

Filling & distributing 15 days Home visit form & Thanks letter to the SC In morning meeting & updating status of the 15th day Home visit in Excel.

· 24 hours,30TH , PBF Post delivery Calling Follow ups

· Follow up of Customer Complaints with SC, CRM in morning meeting & co-ordinate with the customer care in the workshop regarding the same.

· Making satisfaction Note for complaints (i.e. internal PSF, Call center, GDMS) & update all record & filing all satisfaction note.

· Preparing SC wise Reference calling data & distributing to all SC’s & update the same.

· Sending all type of messages to customers on daily basis by SMS Login (ie . Congratulations , Birthday, anniversary)

· Distributing Delivered vehicles data to SC’s monthly for Incentives.

· Customer meet calling.

· Updating Delivery Date in GDMS.

2) Developing and Maintaining Relationship:

Developing and maintain good relationship and repo with the customer and staff.
Attend and listen carefully to customer complaints related to his vehicle.
Follow flow chart and all the processes religiously.
Wishing customers on birthdays and anniversaries.
3) Adherence to SOP

Adherence to SOP will reflect in the following areas

Maintain cleanliness and Hygienic condition in the workplace.
Highest customer satisfaction in terms of zero VOC target.
Improving and developing communicational skills and customer handling.
Effective and quality output in terms of increase in vehicles and revenue generation.
4) Others

Adherence to Hyundai norms for best service and quality report.
Take all necessary action to resolve customer complaints in the shortest possible time.
Attend review meetings and discussion with the customer care manager for resolving issues.
Optimize utilization of papers.
To maintain self health and safety during working hours.
To adhere to company rules and regulations pertaining to safety, environment and other policies.