Customer Relations

Qualification
Any graduate Age 2- 34 Years Experience From 0 Years - 0 Months Experience To 0 Years - 0 Months Key Requirement for the Position
• Good communication skills and presentation skills.
• Marketing and negotiating skills.
• Knowledge about latest products in the market and ability to adapt to changes.
• Organizing and Enthusiasm ( Positive Energy and Focus )
• Logical reasoning and able to perform in enterprising roles
• Risk analysis and management.
Job Description 1) Pre- Disbursement Activity:
• Handling foot falls at the dealerships and dealership related activities.
• Field Investigating Activity.
• Lead generation through promotional activities conducted by SFL.
• Collection of prospective customer information.
2) Disbursement:
• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection invoice/Insurance and other respective papers.
• Processing the loan documents for payment.
3) Post Disbursement:
• Confirmation of delivery of Tractor and Farm equipment.
• Collection of registration certificate if applicable.
• Collection of insurance policy if applicable.
4) Recovery Management:
• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5) Customer relations and cross selling:
• Responding to customer queries and grievances and providing timely information and redressal.
• Exploring favorable cross selling opportunities with the customers Read more