Customer Relations Manager

Job Roles and Responsibilities:

· Hands- on experience of preparing registry agreements, lease and rental letters

· Supervise customer service representatives.

· Handling disappointed customers.

· Determine a course of action to resolve customer problems.

· Ensure that customer service representatives follow all company policies and procedures when dealing with customers.

· Collect customer payments.

· Coordinates employee meetings, parties and continuing education.

· Generate reports for upper management.

· Maintain database of customers for follow up.

· Ensure a seamless process flow from the customer’s initial order to the delivery of products and services.

· Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.

· Trains representatives on new product and service offerings as well as special sales and promotions.

· Helps develop new products, services and promotions based on customer preferences.

· Meet deadlines and stay within allocated budgets.

· Participate in the formulation of the company’s strategic plan.

Required Knowledge, Skills and Abilities

Must have outstanding customer service skills.

Strong interpersonal and active listening skills.

Must have good computer skills.

Must be highly detail oriented and have the ability to effectively multi-task.

Must have excellent management and leadership skills.

Extensive knowledge of the products and services offered by the company.

Education and Experience

Bachelor’s degree in Business Administration, Business Management, Hospitality, Finance or Computer Science.

Work Experience : Min 5 -6 Years Read more