Customer Relation Executive (Real Estate)
Job Description
Aspire tech IT Solution
Human Resources Executive – IT Recruitment
Aspire tech IT Solution • Ahmedabad, Gujarat • via SimplyHired
22 hours ago
Full–time
Apply on SimplyHired
Job description
Roles & Responsibilities:
• Market bench consultants (H1B, OPT, GC, USC) to vendors and direct clients
• Build and maintain strong relationships with Tier-1 vendors and clients
• Submit consultant profiles to open requirements and follow up regularly
• Negotiate billing rates with clients and vendors
• Schedule interviews and coordinate with consultants
• Maintain daily/weekly reports for submissi...
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Saanvi Nirman
Customer Relation Executive (Real Estate)
Saanvi Nirman • Ahmedabad, Gujarat • via LinkedIn
5 hours ago
Full–time
Apply on LinkedIn
Job description
Job description
📌 KRA Document – Customer Relation Executive (Real Estate)
Position: Customer Relation Executive (Real Estate)
Department: Accounts / Customer Support
Reporting To: Finance Head / Customer Support Manager
No. of Positions: 2
Location: ISCON-AMBLI Road,Ahmedabad
Experience Required: Minimum 3 years in real estate or same field
🔹 Primary Objective
To ensure smooth, accurate, and timely back-office operations relating to collections, customer follow-ups, MIS reporting, documentation, and support to the sales and finance team. The executive will also ensure compliance, record-keeping, and coordination with clients to maintain healthy cash flows.
✅ Key Responsibility Areas
1. Collections & Recovery Support
• Daily follow-up with customers for due payments via calls, emails, WhatsApp, and written notices.
• Generate payment reminders and escalate pending cases as per the defined SOP.
• Coordinate with the finance team for updating ledger balances and outstanding reports.
2. Documentation & Filing
• Maintain organized digital and physical records of allotment letters, agreements, payment receipts, and correspondence.
• Assist in drafting NOCs, possession letters, and other customer-related documents.
• Ensure accurate data entry of collections, invoices, and client records in ERP/CRM software.
3. Customer Coordination & Support
• Act as a liaison between customers and the accounts/sales team for any payment or documentation-related queries.
• Schedule and follow up on post-sale meetings and collection commitments.
• Provide timely updates on account status to clients and internal stakeholders.
4. MIS & Reporting
• Prepare daily, weekly, and monthly collection reports and dashboards.
• Track ageing reports, identify critical delays, and prepare summaries for management review.
• Ensure real-time data accuracy in collection and sales MIS.
5. Cross-functional Coordination
• Support the sales team with back-end documentation during unit bookings and handovers.
• Work closely with legal/compliance for documentation vetting and status updates.
• Coordinate with banks or NBFCs for disbursement follow-ups.).
🔍 Key Skills & Competencies Required
• Strong knowledge of real estate documentation, invoicing, and collection lifecycle
• Hands-on experience with CRM, ERP, Excel and cloud filing systems
• Fluent in Gujarati, Hindi, and English for effective customer follow-up
• High attention to detail and record accuracy
• Ability to multitask, prioritize, and work under deadlines
🎓 Qualification
• Graduate or Postgraduate in Commerce / Business Administration or equivalent
• Certification in ERP, Excel or any real estate CRM tool (preferred)
💼 Work Experience
• Minimum 3 years in real estate collection support / back office / CRM role
Preference to candidates with experience in mid to large-scale real estate firms or related field
