Verified Job
Customer Support / TeleCaller
Customer Outreach Excecutive
Customer Support / TeleCaller
#209603
Remote / WFH
Job Description
ABOUT THE ROLE
Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers feedback to Toppr s consultants through well-defined processes.
KEY QUALIFICATIONS
A graduate degree from a reputed institute.
Candidates with telecalling experience are preferred. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
WHO YOU ARE
To be successful in this role, you ll need to have the following skills:
Communication: Excellent communication skills in English and/or the regional language.
Empathy: Ability to approach any situation with patience and natural empathy.
Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers feedback to Toppr s consultants through well-defined processes.
KEY QUALIFICATIONS
A graduate degree from a reputed institute.
Candidates with telecalling experience are preferred. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
WHO YOU ARE
To be successful in this role, you ll need to have the following skills:
Communication: Excellent communication skills in English and/or the regional language.
Empathy: Ability to approach any situation with patience and natural empathy.
Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
