Verified Job
Customer Support / TeleCaller
Customer Operations Coordinator
Customer Support / TeleCaller
#661360
Remote / WFH
Job Description
Job type
Permanent
Full-time
Location
Stapylton QLD
Benefits
Pulled from the full job description
Employee assistance program
Full job description
Nu-Pure Beverages is Australia's largest and most innovative healthy hydration company. Proudly Australian-owned, we are committed to sustainability, quality and operational excellence. As our national operations continue to grow, we're looking for capable, detail-focused professionals to help deliver a consistently high standard of service to our customers.
We offer a stable, supportive work environment where teamwork, accountability and continuous improvement are valued.
The Opportunity
We are seeking a full-time Customer Operations Coordinator to join our team at our Stapylton site. Reporting to the Customer Operations Supervisor, this role is central to the smooth execution of customer orders from receipt through to delivery.
You will manage day-to-day order processing and customer coordination, working closely with internal teams to ensure accuracy, timeliness and a high level of service. This is a hands-on operational role suited to someone who enjoys structure, problem-solving and being across the detail.
Key Responsibilities
Process and manage customer orders via EDI, email and customer portals
Track orders through ERP systems (Oracle) to ensure timely and accurate delivery
Respond to customer enquiries, delivery issues and complaints professionally
Liaise with logistics, warehouse and supply chain teams to resolve issues
Monitor inventory levels and proactively flag potential risks
Maintain accurate order and performance records for reporting and audits
Prepare regular reporting on order status, fill rates and OTIF performance
Support operational activities such as product launches and customer onboarding
Adhere to Nu-Pure's safety, quality, HACCP and GMP standards
About You
Experience in customer operations, order processing or high-volume customer service
Strong attention to detail with the ability to manage competing priorities
Confident communicator with a practical, customer-focused approach
Comfortable working with ERP/CRM systems (Oracle preferred) and Microsoft Excel
Organised, reliable and adaptable in a fast-paced operational environment
Why Join Nu-Pure?
Full-time, permanent role in a growing Australian-owned organisation
Stable, operationally focused position with clear responsibilities
Supportive team environment with strong collaboration across departments
Positive workplace culture that values consistency, quality and accountability
Employee benefits including team events, recognition programs and EAP access
Ready to Apply?
If you enjoy operational work and take pride in delivering accurate, reliable outcomes, we'd love to hear from you. Apply now with your resume.
Permanent
Full-time
Location
Stapylton QLD
Benefits
Pulled from the full job description
Employee assistance program
Full job description
Nu-Pure Beverages is Australia's largest and most innovative healthy hydration company. Proudly Australian-owned, we are committed to sustainability, quality and operational excellence. As our national operations continue to grow, we're looking for capable, detail-focused professionals to help deliver a consistently high standard of service to our customers.
We offer a stable, supportive work environment where teamwork, accountability and continuous improvement are valued.
The Opportunity
We are seeking a full-time Customer Operations Coordinator to join our team at our Stapylton site. Reporting to the Customer Operations Supervisor, this role is central to the smooth execution of customer orders from receipt through to delivery.
You will manage day-to-day order processing and customer coordination, working closely with internal teams to ensure accuracy, timeliness and a high level of service. This is a hands-on operational role suited to someone who enjoys structure, problem-solving and being across the detail.
Key Responsibilities
Process and manage customer orders via EDI, email and customer portals
Track orders through ERP systems (Oracle) to ensure timely and accurate delivery
Respond to customer enquiries, delivery issues and complaints professionally
Liaise with logistics, warehouse and supply chain teams to resolve issues
Monitor inventory levels and proactively flag potential risks
Maintain accurate order and performance records for reporting and audits
Prepare regular reporting on order status, fill rates and OTIF performance
Support operational activities such as product launches and customer onboarding
Adhere to Nu-Pure's safety, quality, HACCP and GMP standards
About You
Experience in customer operations, order processing or high-volume customer service
Strong attention to detail with the ability to manage competing priorities
Confident communicator with a practical, customer-focused approach
Comfortable working with ERP/CRM systems (Oracle preferred) and Microsoft Excel
Organised, reliable and adaptable in a fast-paced operational environment
Why Join Nu-Pure?
Full-time, permanent role in a growing Australian-owned organisation
Stable, operationally focused position with clear responsibilities
Supportive team environment with strong collaboration across departments
Positive workplace culture that values consistency, quality and accountability
Employee benefits including team events, recognition programs and EAP access
Ready to Apply?
If you enjoy operational work and take pride in delivering accurate, reliable outcomes, we'd love to hear from you. Apply now with your resume.
