Customer Insights Analyst Co-op

Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights that drive meaningful change.

From school districts to Fortune 500 companies, we empower thousands of leaders with the quality data they need to make a real impact. Our mission drives us, and we’re committed to creating positive change alongside a team of brilliant, curious, and collaborative individuals. Thanks to these efforts, we’ve been recognized for our excellence and named one of Canada’s Top Growing Companies for the past five years.

At ThoughtExchange, we’re reshaping community and employee engagement for good. If you’re passionate about making a difference, we’d love to have you join our journey.

Are you passionate about using data to drive meaningful insights and improve customer experiences? Join our team this September as a Customer Insights Analyst Co-op, where you’ll help unlock the full potential of our software and services. In this four-month role, you’ll work closely with our Training, Support, and Customer Success teams to produce compelling, data-informed reports that help enhance customer engagement. This role is perfect for a curious, analytical mind eager to make an impact.

Please note: This is a four-month co-op position (September to December), with the possibility of an extension. This opportunity is for current undergraduate students only.
What You’ll Do:
Prepare comprehensive reports and analyses to support the Customer Success team. This includes coordinating and generating data insights, synthesizing themes from engagement and survey data, and using AI to translate findings into actionable customer strategies.
Contribute to customer presentations, requirement gathering, and design sessions.
Document customer interactions and solutions in the knowledge base.
Track and report on customer feedback to drive product and service improvements.
Collaborate with internal teams to prioritize and execute projects.
Report on findings in customer-facing reports or presentations.
Support the Training and Support teams as needed.
What We Think Is True About You:
6 months to 1 year of experience in research, analytics, reporting, or customer support
Strong data-gathering, analytical, and reporting skills
Proficiency in Excel
Excellent attention to detail with a commitment to high-quality work
Effective communication and collaboration skills
Ability to clearly explain complex technical concepts
Strong relationship-building skills with the ability to understand stakeholder needs
Naturally curious, with strong critical thinking and resourceful problem-solving abilities
$3,300 - $3,600 a month
The salary range for this position is $3,300 - 3,600 a month. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.
If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent.

ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer:
ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.

We are proud to offer our employees the following:

Benefits Well-Being: From day one, you’ll receive a benefits package focused on health wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled through the year. Our benefits package also includes maternity parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.

Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel.

Growth: We host regular learning sessions. You also have access to an annual Professional Development stipend Company Coach to ensure you can grow in your role advance your career.
 
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