Customer Experience Specialist

our customers, going above and beyond to build loyalty and advocacy
Deliver on all team and individual KPIs, balancing productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates)
Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset
Positively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!
The ideal toolbox

Minimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests. This may have been a contact centre, customer services or a role with transferable skills
Experience working with online systems (CRM, ticketing systems, order management software is ideal)
Fast learner with strong fluency in Web Technologies and the Internet
High EQ to truly connect with customers, ask quality questions and anticipating needs
Customer centric mindset and natural tendency to go above and beyond
Outcome-oriented / results driven - thrives on solving issues efficiently while giving an excellent experience
Excellent problem solving and listening skills, using strong judgement and patience to manage the most complex customer requests
Resilience for troubleshooting dealing with difficult stakeholders (you love turning these situations around)
Juicy perks

Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave and wellbeing leave
Team charity volunteer days
Classpass subsidy
Why Join?

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:

We're better together
We operate with humble hearts and hungry minds
Pets matter' so pets and pet parents always have a seat at our table
We're instinctively curious. Always.
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