Customer Experience Officer

Benefits
Pulled from the full job description
Employee discount
Health insurance
Free parking
Employee assistance program
Salary packaging
 
Full job description
About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named State Winner of the 2023 Large Training Provider of the Year at the prestigious Queensland Training Awards and the Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be a part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, North region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in 'making great happen' through the embodiment of the following core values and behaviours in all that we do:

Safety First
Focusing on our customer
Taking responsibility
Showing initiative
Working together

Your Opportunity

We have an exciting temporary full-time Customer Experience Officer position available to join our Team Name team at TAFE Queensland's Innisfail Campus.

The Customer Experience Officer provides an efficient, effective and timely range of administrative services to customers and staff, in accordance with the organisation's policies and customer service standards.

This position reports to the Delivery Support Coordinator.

Salary

The salary range for this position at the AO3 classification is $75,885.+1 - $84,200.56 gross per annum.

Benefits

Five (5) weeks recreation leave (annual accrual)
Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
12.75% Superannuation and Salary packaging options available
Locality Allowance
Professional development and study assistance available
Wellbeing initiatives and social responsibility programs
Access to Employee Assistance Program
Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
Comprehensive Domestic and Family Violence (DFV) support options
Work at Home Software (e.g. Adobe and Microsoft software)
Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
Annual staff recognition awards and years of service recognition
Pride Network for LGBTQIA+ employees and allies
White Ribbon Australia Accredited Workplace
Free car parking

Mandatory requirements

Blue Card (Working with Children Check); or ability to obtain

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

Proven ability to deliver consistent, professional quality customer service in a contact centre environment, displaying the ability to elicit and analyse relevant information and provide accurate and timely responses to a range of culturally diverse customer requests.
Demonstrates effective time management skills, including the ability to organise and prioritise work, while displaying attributes of initiative, responsibility and decisiveness to achieve team and individual key performance indicators.
Proven ability to build and maintain positive and effective team relationships and contributes to the team success in a high volume, client and sales quality focussed environment, keeping clients informed and treating people with respect and courtesy.
Demonstrates high level literacy and numeracy skills relevant to a contact centre environment, including data entry and the ability to use multiple computerised systems, consistently maintaining a high level of accuracy and meeting quality standards.
Demonstrates the ability to communicate information clearly and effectively, displaying high level listening skills with the ability to clarify information and negotiate successful outcomes.

How to apply

If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the region.
Closing date: 30 June 2025

Job Reference Number: TQ2025-533

For further information, please contact:
Maree Evernden - Delivery Support Coordinator

maree.evernden@tafeqld.edu.auThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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