Verified Job
Other Jobs
Customer Experience Officer VIC
Other Jobs
#806949
Remote / WFH
Belgravia-Health-&-Leisure-Group-Pty-Ltd
Job Description
VIC, MARC – Bacchus Marsh 3340
Opportunities for professional development, mentoring and team building
opening up pathways within the organisation
Attractive remuneration + free club access
Multiple positions available
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The Role
As a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
Key Accountabilities
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have some knowledge and understanding of sales. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
ESSENTIAL:
Current First Aid Certificate (Level 2)
Current CPR Certificate
Police Check
Current Working with Children Check or equivalent
Strong customer service background
Must have evening and weekend work availability. Dry site (no aquatics)
The Venue
An exciting opportunity exists to manage Moorabool Shire Council's newly built 4-court indoor sports stadium. This will enable existing sports to expand and ensure a greater number of residents can participate in various levels of competition.
The stadium features:
Four indoor highball courts
340 seat stadium with stand-alone change rooms
Entry, reception, kiosk, office and administration areas
2 multi-purpose / program spaces
A function room with kitchenette
Car parking with 118 spaces
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you!
Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.
Opportunities for professional development, mentoring and team building
opening up pathways within the organisation
Attractive remuneration + free club access
Multiple positions available
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The Role
As a Customer Services Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
Key Accountabilities
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have some knowledge and understanding of sales. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
ESSENTIAL:
Current First Aid Certificate (Level 2)
Current CPR Certificate
Police Check
Current Working with Children Check or equivalent
Strong customer service background
Must have evening and weekend work availability. Dry site (no aquatics)
The Venue
An exciting opportunity exists to manage Moorabool Shire Council's newly built 4-court indoor sports stadium. This will enable existing sports to expand and ensure a greater number of residents can participate in various levels of competition.
The stadium features:
Four indoor highball courts
340 seat stadium with stand-alone change rooms
Entry, reception, kiosk, office and administration areas
2 multi-purpose / program spaces
A function room with kitchenette
Car parking with 118 spaces
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you!
Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.
