Verified Job
Customer Support / TeleCaller
Customer Experience & Merchandising Coordinator
Customer Support / TeleCaller
#33582
Remote / WFH
Hanson Road Flower Co.
Job Description
Customer Experience & Merchandising Coordinator
Maternity Leave Contract
We're looking for a warm, organized, customer-focused human to join our flower-filled world for a maternity leave contract beginning July 7, 2026.
Hanson Road is a modern flower shop and gift boutique in downtown Fredericton. We specialize in fresh flowers, plants, gifts, workshops, and helping people celebrate life's big and small moments.
This role is ideal for someone who loves working with people, enjoys keeping things organized, notices the little details, and takes pride in creating beautiful spaces and meaningful customer experiences.
Position Details
Position: Customer Experience & Merchandising Coordinator
Contract Length: Approximately 12–18 months
Start Date: July 7, 2026
Regular Schedule:
Tuesday – Friday: 9:30 a.m. – 5:30 p.m.
Saturday: 9:30 a.m. – 4:30 p.m.
Compensation: $17/hour
What You'll Be DoingCustomer Experience
Greeting customers and creating a welcoming in-store experience
Helping customers select flowers, plants, and gifts
Taking flower orders and helping customers navigate life's celebrations, milestones, and meaningful moments
Assisting customers in-store, over the phone, and by email
Merchandising & Inventory
Receiving, pricing, and stocking inventory
Creating and maintaining beautiful displays throughout the shop
Restocking products and keeping shelves organized
Monitoring inventory and noticing the little details that help the shop run smoothly
Communications
Responding to customer emails
Sending ready-for-pickup notifications
Assisting with phone inquiries and order fulfillment
Creative & Event Support
Creating Instagram stories and sharing what's happening in the shop
Assisting with workshop and event preparation
Providing occasional floral and plant care support
Assisting with occasional flower and gift deliveries within the Fredericton area
We're Looking For Someone Who
Loves helping people
Has strong customer service and communication skills
Is organized and detail-oriented
Takes initiative and notices what needs to be done
Sees something that needs attention and takes action to fix it
Enjoys working independently and as part of a small team
Is comfortable learning new technology and software
Has a valid driver's license and is comfortable making occasional local deliveries
Thrives in a fast-paced environment, especially around holidays and special events
What to Expect
While the regular schedule is Tuesday through Saturday, Hanson Road experiences several busy seasons throughout the year. Additional hours are expected during peak periods, including Valentine's Day, Mother's Day, Christmas, Graduation Season, Easter, and Thanksgiving.
These are exciting, fast-paced weeks where our entire team comes together to help make meaningful moments happen for our customers. Flexibility during these busy seasons is an important part of the role.
Bonus Points If You Have
Retail experience
Merchandising experience
Social media experience
Experience with flowers, plants, events, or giftware
To Apply
Please send your resume and a short note introducing yourself and telling us why you'd like to work at Hanson Road.
Applications can be sent to hello@hansonroad.com.
We can't wait to meet you!
Pay: From $17.00 per hour
Application question(s):
Do you have regular access to a reliable vehicle?
Work Location: In person
Maternity Leave Contract
We're looking for a warm, organized, customer-focused human to join our flower-filled world for a maternity leave contract beginning July 7, 2026.
Hanson Road is a modern flower shop and gift boutique in downtown Fredericton. We specialize in fresh flowers, plants, gifts, workshops, and helping people celebrate life's big and small moments.
This role is ideal for someone who loves working with people, enjoys keeping things organized, notices the little details, and takes pride in creating beautiful spaces and meaningful customer experiences.
Position Details
Position: Customer Experience & Merchandising Coordinator
Contract Length: Approximately 12–18 months
Start Date: July 7, 2026
Regular Schedule:
Tuesday – Friday: 9:30 a.m. – 5:30 p.m.
Saturday: 9:30 a.m. – 4:30 p.m.
Compensation: $17/hour
What You'll Be DoingCustomer Experience
Greeting customers and creating a welcoming in-store experience
Helping customers select flowers, plants, and gifts
Taking flower orders and helping customers navigate life's celebrations, milestones, and meaningful moments
Assisting customers in-store, over the phone, and by email
Merchandising & Inventory
Receiving, pricing, and stocking inventory
Creating and maintaining beautiful displays throughout the shop
Restocking products and keeping shelves organized
Monitoring inventory and noticing the little details that help the shop run smoothly
Communications
Responding to customer emails
Sending ready-for-pickup notifications
Assisting with phone inquiries and order fulfillment
Creative & Event Support
Creating Instagram stories and sharing what's happening in the shop
Assisting with workshop and event preparation
Providing occasional floral and plant care support
Assisting with occasional flower and gift deliveries within the Fredericton area
We're Looking For Someone Who
Loves helping people
Has strong customer service and communication skills
Is organized and detail-oriented
Takes initiative and notices what needs to be done
Sees something that needs attention and takes action to fix it
Enjoys working independently and as part of a small team
Is comfortable learning new technology and software
Has a valid driver's license and is comfortable making occasional local deliveries
Thrives in a fast-paced environment, especially around holidays and special events
What to Expect
While the regular schedule is Tuesday through Saturday, Hanson Road experiences several busy seasons throughout the year. Additional hours are expected during peak periods, including Valentine's Day, Mother's Day, Christmas, Graduation Season, Easter, and Thanksgiving.
These are exciting, fast-paced weeks where our entire team comes together to help make meaningful moments happen for our customers. Flexibility during these busy seasons is an important part of the role.
Bonus Points If You Have
Retail experience
Merchandising experience
Social media experience
Experience with flowers, plants, events, or giftware
To Apply
Please send your resume and a short note introducing yourself and telling us why you'd like to work at Hanson Road.
Applications can be sent to hello@hansonroad.com.
We can't wait to meet you!
Pay: From $17.00 per hour
Application question(s):
Do you have regular access to a reliable vehicle?
Work Location: In person
