Verified Job
Clerical - Administrative
Customer Experience Coordinator
Clerical - Administrative
#746587
Remote / WFH
Johnson Controls
Job Description
Full job description
National Accounts Coordinator
We are looking for an organised and customer-focused National Accounts Programme Coordinator to support our national customers and help ensure services are delivered smoothly.
Working closely with Account Managers and teams across the business, you will coordinate customer requests, manage customer portals, monitor KPIs, and keep customers updated on progress.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
What you'll be doing:
Building positive relationships with national customers and acting as a key point of contact for day-to-day queries
Managing customer portals and maintaining accurate records
Coordinating activities across multiple internal teams
Monitoring KPIs and producing customer reports
Handling reactive customer requests and helping resolve issues
Working alongside Account Managers to deliver a great customer experience
What we're looking for:
Strong communication and organisational skills
A proactive, customer-focused approach
Ability to manage multiple priorities and stakeholders
Good reporting and analytical skills
Strong Microsoft Excel skills
Experience working with customer portals or account coordination is desirable
This is a great opportunity for someone who enjoys building relationships, keeping things organised, and ensuring customers receive excellent service.
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
#LI-MS2
#LI-Hybrid
#ADTcustomerservice
National Accounts Coordinator
We are looking for an organised and customer-focused National Accounts Programme Coordinator to support our national customers and help ensure services are delivered smoothly.
Working closely with Account Managers and teams across the business, you will coordinate customer requests, manage customer portals, monitor KPIs, and keep customers updated on progress.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
What you'll be doing:
Building positive relationships with national customers and acting as a key point of contact for day-to-day queries
Managing customer portals and maintaining accurate records
Coordinating activities across multiple internal teams
Monitoring KPIs and producing customer reports
Handling reactive customer requests and helping resolve issues
Working alongside Account Managers to deliver a great customer experience
What we're looking for:
Strong communication and organisational skills
A proactive, customer-focused approach
Ability to manage multiple priorities and stakeholders
Good reporting and analytical skills
Strong Microsoft Excel skills
Experience working with customer portals or account coordination is desirable
This is a great opportunity for someone who enjoys building relationships, keeping things organised, and ensuring customers receive excellent service.
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
#LI-MS2
#LI-Hybrid
#ADTcustomerservice
