Verified Job
Customer Support / TeleCaller
Customer Experience Advisor
Customer Support / TeleCaller
#49984
Remote / WFH
Rendall & Rittner
Job Description
CUSTOMER EXPERIENCE ADVISOR
Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent
ROLE OVERVIEW
We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.
You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
ROLE EXPECTATIONS
This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once.
You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks.
You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
Customers feel heard, supported and satisfied with every interaction
Queries and complaints are resolved promptly and professionally
You spot opportunities to improve the customer experience and share them with your team
You contribute positively to team performance and the culture of the department
HOW YOU’LL SPEND MOST OF YOUR TIME
Most days, you’ll be:
Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
Thinking creatively to solve customer problems and prevent issues from escalating
Collaborating with colleagues to deliver a seamless service experience
Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience
Participating in training sessions and continuously developing your skills
WHO THIS ROLE IS FOR
This role suits someone who:
Is passionate about delivering exceptional customer service and making a positive impact
Has excellent communication skills – confident, clear and professional on the phone and in writing
Is a natural problem solver who thinks quickly and stays calm under pressure
Thrives in a team environment and enjoys sharing knowledge to achieve common goals
Is driven to build lasting relationships and consistently improve customer satisfaction
WHAT WE OFFER
Competitive salary and discretionary bonus
25 days’ holiday plus bank holidays
Private medical insurance, life assurance and enhanced family leave
Fully funded training and professional development
Paid sabbaticals as a loyalty reward
Pension scheme and employee assistance programme
Discounts across travel, entertainment, dining, shopping, health and fitness
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
Initial conversation with our talent team
Interview focused on experience, judgement and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV. To speak to our recruitment team directly, call 020 4604 3121 and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings.
Rendall & Rittner • £Competitive • Head Office, Manchester • Full-time, Permanent
ROLE OVERVIEW
We’re looking for a Customer Experience Advisor to join our friendly, fast-paced team at Rendall & Rittner’s Head Office in Manchester. This is a role for someone who genuinely cares about people – someone who listens, thinks on their feet and takes pride in delivering a first-class experience, every time.
You’ll be the first point of contact for our customers, handling enquiries by phone and email, resolving issues with empathy and efficiency, and playing a key part in shaping how our residents and clients feel about the service they receive.
ROLE EXPECTATIONS
This is a varied, customer-facing role that calls for strong communication, a calm and positive manner, and the ability to handle multiple priorities at once.
You’ll be expected to take ownership of customer interactions from start to resolution, working collaboratively with colleagues across the business to make sure nothing falls through the cracks.
You’ll need to be comfortable working on a rotational shift pattern between 8am and 8pm, Monday to Friday, with 1 in 4 Saturdays (with a weekday off in lieu), and be committed to delivering consistently high standards regardless of the channel or query type.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
Customers feel heard, supported and satisfied with every interaction
Queries and complaints are resolved promptly and professionally
You spot opportunities to improve the customer experience and share them with your team
You contribute positively to team performance and the culture of the department
HOW YOU’LL SPEND MOST OF YOUR TIME
Most days, you’ll be:
Delivering outstanding customer service via phone and email, handling enquiries and resolving issues promptly
Maintaining clear, empathetic communication – ensuring customers always feel heard and supported
Thinking creatively to solve customer problems and prevent issues from escalating
Collaborating with colleagues to deliver a seamless service experience
Staying up to date on Rendall & Rittner’s services and using customer feedback to help improve the experience
Participating in training sessions and continuously developing your skills
WHO THIS ROLE IS FOR
This role suits someone who:
Is passionate about delivering exceptional customer service and making a positive impact
Has excellent communication skills – confident, clear and professional on the phone and in writing
Is a natural problem solver who thinks quickly and stays calm under pressure
Thrives in a team environment and enjoys sharing knowledge to achieve common goals
Is driven to build lasting relationships and consistently improve customer satisfaction
WHAT WE OFFER
Competitive salary and discretionary bonus
25 days’ holiday plus bank holidays
Private medical insurance, life assurance and enhanced family leave
Fully funded training and professional development
Paid sabbaticals as a loyalty reward
Pension scheme and employee assistance programme
Discounts across travel, entertainment, dining, shopping, health and fitness
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
Initial conversation with our talent team
Interview focused on experience, judgement and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV. To speak to our recruitment team directly, call 020 4604 3121 and quote reference “Ref #LI-IG1”. You can also explore Rendall & Rittner on LinkedIn or visit our website for a full list of current openings.
