Customer Engineering Installation & Maintenance Technician

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. 

Reimagine What’s Possible 

We are looking for Service Technicians to deliver maintenance services to customer installations across the UK & Ireland. These services include hands-on mechanical work, periodic inspections, and legally required compliance activities. Work will range from small-scale leisure cylinder accounts to complex, high-volume operational customers.

You will be responsible for installation and removal of equipment, troubleshooting, repair work, preventive maintenance, legal (PSSR) inspections, and supporting onsite project teams with commissioning/decommissioning activities.

You will work on diverse applications, primarily cryogenic equipment, pumps, motors, and high-pressure systems involving gases such as hydrogen, oxygen, nitrogen, argon, and CO₂. Industries served include manufacturing, leisure, food processing, medical applications, and hydrogen for mobility (H2fM).

Key Responsibilities
• Full engagement in Basic Safety Process (BSP) activities, including attendance at BSP LII Sequential Safety Meetings and completion of daily/monthly BSP tasks.
• Adherence to customer-specific safety protocols and procedures.
• Ensure safe operation and legal compliance of sites.
• Execute statutory and non-statutory maintenance in a timely manner.
• Respond promptly to unplanned corrective maintenance.
• Maintain accurate documentation of all work performed.
• Maintain installed instrumentation (pressure, temperature, flow, level, gas detection).
• Service safety devices (pressure relief valves, bursting discs).
• Maintain shutdown systems, control valves, and pneumatic control systems.
• Support commissioning/decommissioning activities for projects.
• Provide verbal and in-person support for external customers and internal operational plants.
• Liaise with customers for site access and job readiness.
• Collaborate with internal teams for installation approvals and “Safe to Fill” processes.
• Demonstrate discipline in using tools such as ServiceMax and WorkDay for work order management.

Requirements & Qualifications
• Recognised Instrument, Electrical, or Mechanical Apprenticeship and/or HNC or NVQ Level 3 in Engineering discipline, or equivalent industry experience.
• Good standard of education including Mathematics and English (Grade C or above).
• Full UK Driving Licence (essential).
• Experience with Pressurised Systems (PSSR 2000 compliance) – desirable.
• Skills in brazing, welding, or fabrication – desirable.
• Excellent communication and interpersonal skills with proven customer-facing experience.
• Field-based experience in installations and maintenance activities.
• Mechanical, piping, instrumentation, or fitter background.
• Familiarity with ERP platforms (e.g., SAP, ServiceMax) and PDA usage.
• Ability to work cross-functionally in multi-disciplined teams.
• Proactive, self-motivated, and able to work independently.
• Strong problem-solving skills and ability to work under pressure.
• Flexible and adaptable to changing priorities; willingness to work extended hours when required.
• Ability to travel frequently and work remotely.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.