Verified Job
Customer Support / TeleCaller
Customer Engagement Manager
Customer Support / TeleCaller
#649895
Remote / WFH
Job Description
Work with the Customer Engagement unit to build out a multi-channel Next Best Conversations programme.
Gain a deep understanding of customers' needs, life/financial stages and pain points.
Design and optimise 1-1 contact strategies
Ensure NBC's align with business priorities and portfolio strategies.
Overseeing the best practice development and delivery of NBC's
What is your management style?
I like to empower the team to be their best by providing all the support they need to succeed.
What is the most exciting thing about this opportunity?
You will be part of building a world leading capability for customer engagement! This is a new team with a clear mandate to shape the future of customer engagement at BNZ.
What do we want you to know before you apply?
You will be joining a new and exciting team so there is ability to shape the role.
What attributes will this person display in order to be successful in this role?
Experience in a data-driven marketing comms role or similar.
Proven ability to design customer contact strategies/journeys across channels.
Experience leading marketing strategy and contributing to a high priority strategic business initiative.
Superb stakeholder management, interpersonal and communication skills.
Gain a deep understanding of customers' needs, life/financial stages and pain points.
Design and optimise 1-1 contact strategies
Ensure NBC's align with business priorities and portfolio strategies.
Overseeing the best practice development and delivery of NBC's
What is your management style?
I like to empower the team to be their best by providing all the support they need to succeed.
What is the most exciting thing about this opportunity?
You will be part of building a world leading capability for customer engagement! This is a new team with a clear mandate to shape the future of customer engagement at BNZ.
What do we want you to know before you apply?
You will be joining a new and exciting team so there is ability to shape the role.
What attributes will this person display in order to be successful in this role?
Experience in a data-driven marketing comms role or similar.
Proven ability to design customer contact strategies/journeys across channels.
Experience leading marketing strategy and contributing to a high priority strategic business initiative.
Superb stakeholder management, interpersonal and communication skills.
