Verified Job
Telesales / Telemarketing
Customer Delivery Technology Applications Manager
Telesales / Telemarketing
#6502
Remote / WFH
Job Description
Role Objective
You will serve as the technical backbone for the Customer Delivery Excellence program. Your mission is to ensure that the technology powering the journey from the warehouse to the customer's home—including AI communications and real-time tracking—is seamless, automated, and data-driven.
Key Responsibilities
Tech Stack Ownership: Manage tools for freight, final mile execution, and contractor management.
AI & Automation: Implement predictive communication workflows (POS to Proof of Delivery) using AI to enhance personalization.
Data & Analytics: Build self-service BI dashboards and scorecards to monitor SLAs and delivery anomalies.
Integration Leadership: Connect delivery systems with core ERP, CRM, and eCommerce platforms for end-to-end visibility.
Strategic Roadmap: Evaluate new tech (like AI agents) and collaborate with executive leadership on the global technology strategy.
Candidate Profile
To be successful, King Living is looking for a blend of operational expertise and technical savvy:
Experience: 10+ years in senior delivery operations, with at least 5 years focused on systems management or product ownership.
Technical Skills: Proficiency in Power BI/Tableau, system integration patterns (APIs), and data architecture.
Logistics Knowledge: Hands-on experience with logistics application administration is essential.
Soft Skills: A "bridge-builder" who can translate complex technical needs for non-technical stakeholders.
Perks & Culture
Innovation-Led: Opportunity to pilot cutting-edge AI agent capabilities.
Global Reach: Impact operations across Australia, NZ, UK, Canada, USA, and Asia.
Benefits: Generous employee/family discounts and complimentary onsite parking (with EV charging) at their Sydney headquarters.
King Living emphasizes a values-driven culture (Passion, Integrity, Collaboration, and Innovation), noting that they hire as much for mindset and attitude as they do for technical skill.
You will serve as the technical backbone for the Customer Delivery Excellence program. Your mission is to ensure that the technology powering the journey from the warehouse to the customer's home—including AI communications and real-time tracking—is seamless, automated, and data-driven.
Key Responsibilities
Tech Stack Ownership: Manage tools for freight, final mile execution, and contractor management.
AI & Automation: Implement predictive communication workflows (POS to Proof of Delivery) using AI to enhance personalization.
Data & Analytics: Build self-service BI dashboards and scorecards to monitor SLAs and delivery anomalies.
Integration Leadership: Connect delivery systems with core ERP, CRM, and eCommerce platforms for end-to-end visibility.
Strategic Roadmap: Evaluate new tech (like AI agents) and collaborate with executive leadership on the global technology strategy.
Candidate Profile
To be successful, King Living is looking for a blend of operational expertise and technical savvy:
Experience: 10+ years in senior delivery operations, with at least 5 years focused on systems management or product ownership.
Technical Skills: Proficiency in Power BI/Tableau, system integration patterns (APIs), and data architecture.
Logistics Knowledge: Hands-on experience with logistics application administration is essential.
Soft Skills: A "bridge-builder" who can translate complex technical needs for non-technical stakeholders.
Perks & Culture
Innovation-Led: Opportunity to pilot cutting-edge AI agent capabilities.
Global Reach: Impact operations across Australia, NZ, UK, Canada, USA, and Asia.
Benefits: Generous employee/family discounts and complimentary onsite parking (with EV charging) at their Sydney headquarters.
King Living emphasizes a values-driven culture (Passion, Integrity, Collaboration, and Innovation), noting that they hire as much for mindset and attitude as they do for technical skill.
