Verified Job
Customer Support / TeleCaller
Customer Compliance Specialist (Level 2)
Customer Support / TeleCaller
#660688
Remote / WFH
Job Description
Job type
Full-time
Location
Wellington City, Wellington
Full job description
About the team - Mo te ropu
International Revenue Strategy (IRS) plays a critical role in maintaining IR's strong international reputation and delivering future-focused services to its customers. These customers include other international tax authorities and organisations, as well as individuals with offshore interests. The team continues to address major international tax issues through smart strategies and the effective exchange of international intelligence.
IRS has recently refreshed its focus and team structure to further improve the customer experience by aligning all roles to deliver the right outcomes for IR, government, and ultimately, customers.
About the role - Mo te tunga
Customer Compliance Specialists within IRS have a unique opportunity to contribute to New Zealand's international tax programme. This role focuses on working with customers and their representatives to facilitate international tax compliance both domestically and globally.
New Customer Compliance Specialists will bring strong analytical, communication, and relationship management skills, and be willing to work collaboratively with taxpayers and their representatives to support international tax compliance.
If this sounds like you, take the opportunity to join the team at an exciting time as we further develop and refine Inland Revenue's international compliance strategies. This includes providing tax technical support and advice to help customers understand and meet their international tax obligations, while championing IR's customer-centric and intelligence-led culture.
About you - Mou
To be successful in this position and have a positive impact within the team, you will have:
A curious mindset focused on understanding customers through well-developed investigative skills and critical thinking
Proven ability to read and analyse financial information
Excellent verbal and written communication skills, with the ability to convey complex information to a range of audiences
Strong relationship management skills
Keen analytical and critical thinking capability
General knowledge of tax legislation, particularly international tax (or a strong passion and commitment to learn)
A strong work ethic with a can-do attitude, an appreciation for a fast-paced environment, and a proven ability to meet deadlines
Apply here - Tono mai
To apply, please click the apply link in the advert and attach your CV and a cover letter outlining the skills, knowledge, and experience you can bring to the role.
Please note that this position is Wellington-based only.
For specific queries, including a copy of the role description, please email CCSCareers@ird.govt.nz
Applications close at 12pm on Monday, 26 January 2026.
At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
We have trust and integrity - we innovate to make a difference - we value people - we work together.
Full-time
Location
Wellington City, Wellington
Full job description
About the team - Mo te ropu
International Revenue Strategy (IRS) plays a critical role in maintaining IR's strong international reputation and delivering future-focused services to its customers. These customers include other international tax authorities and organisations, as well as individuals with offshore interests. The team continues to address major international tax issues through smart strategies and the effective exchange of international intelligence.
IRS has recently refreshed its focus and team structure to further improve the customer experience by aligning all roles to deliver the right outcomes for IR, government, and ultimately, customers.
About the role - Mo te tunga
Customer Compliance Specialists within IRS have a unique opportunity to contribute to New Zealand's international tax programme. This role focuses on working with customers and their representatives to facilitate international tax compliance both domestically and globally.
New Customer Compliance Specialists will bring strong analytical, communication, and relationship management skills, and be willing to work collaboratively with taxpayers and their representatives to support international tax compliance.
If this sounds like you, take the opportunity to join the team at an exciting time as we further develop and refine Inland Revenue's international compliance strategies. This includes providing tax technical support and advice to help customers understand and meet their international tax obligations, while championing IR's customer-centric and intelligence-led culture.
About you - Mou
To be successful in this position and have a positive impact within the team, you will have:
A curious mindset focused on understanding customers through well-developed investigative skills and critical thinking
Proven ability to read and analyse financial information
Excellent verbal and written communication skills, with the ability to convey complex information to a range of audiences
Strong relationship management skills
Keen analytical and critical thinking capability
General knowledge of tax legislation, particularly international tax (or a strong passion and commitment to learn)
A strong work ethic with a can-do attitude, an appreciation for a fast-paced environment, and a proven ability to meet deadlines
Apply here - Tono mai
To apply, please click the apply link in the advert and attach your CV and a cover letter outlining the skills, knowledge, and experience you can bring to the role.
Please note that this position is Wellington-based only.
For specific queries, including a copy of the role description, please email CCSCareers@ird.govt.nz
Applications close at 12pm on Monday, 26 January 2026.
At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
We have trust and integrity - we innovate to make a difference - we value people - we work together.
