Customer Care Voice and Non Voice
Job Description
To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer
Note- Excellent Communication in English is mandate
Job Location – Jaipur - Mansarovar
Recruitment:
• Candidate should have excellent communication skills in English.
• Job location will be Indore Only
• Fresher/Experience
• Undergrads are also eligible.
• 5 and 5.5 days Working days with Rotation shifts (US Shift Timings) along with Rotational week offs.
· SalarySlab: 23K to 32K CTC
KEY SKILLS:
“Customer Service Representative” must have outstanding verbal, written and listening skills (English) Understands details of several functions to provide quality service & carefully write/type messages to ensure professional tone
• Assist customers via Voice , Chat / Email
• Excellent communication skills in English
• Basic Knowledge of Customer Service
• Good comprehension skills
• Analytical & Probing skills
• Open to 24/7 environment
JOB DESCRIPTION:
• Need to respond to customer via Email/Chat/Call
• Handle queries and complaints of customers
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly and approachable individuals who that understand the importance of great customer service
• Responsible to deliver high quality and productivity results that meet the identified targets
• Ability handle tough situation with customer
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers
• Correctly follow and implement different quality standards/definition documents
Salary: Up to ₹ 30K CTC
Job Type: Full-time
Salary: ₹18,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Night shift
Supplemental pay types:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Jaipur City, Jaipur - 302020, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Preferred)
Language:
• English (Required
