Customer Care Team Member

MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see www.minterellison.com/-/media//Minter-Ellison/Files/Careers/MinterEllison-Employee-Benefits-2025.ashx)

Our Workplace Team

MinterEllison's Workplace practice is one of the most respected workplace practices in Australia, with market leading practitioners and a long established client base that is second to none. The team are hard-working and passionate, with a collaborative and supportive approach.

Purpose of the Role

Our busy and successful team are looking for a talented legal Executive Assistant to join our Melbourne Workplace team on a full-time basis. The purpose of this role is to provide high quality support to a team of lawyers.

Your responsibilities will include:

Developing productive working relationships with key contacts internally;
Electronic and hard copy document and file management;
Diary management and organisation of fee earners;
Document production including use of precedents and new documents;
Organising and coordinating meetings;
Monitoring emails and taking telephone calls;
Organising interstate travel;
Drafting correspondence, document preparation and amendments;
Reconciliation of corporate AMEX expenses through Concur;
High volume file management including file opening and closing, electronic and physical filing; Conducting the billing cycle, including end of month billing, time recording and reporting using Elite;
Management of client billing protocols;
Other adhoc duties as required

More About You

This role will suit a candidate with previous legal EA experience, ideally gained in a high volume and fast-paced environment.

In addition, you will possess the following attributes:

2+ years previous EA or legal secretarial experience
Excellent prioritisation and organisational skills
Proven ability to multi-task
Strong understanding of MS Office applications, including Word, Excel, PowerPoint and other software
Ability to prioritise multiple tasks and manage deadlines
A strong client focus and demonstrated ability to form enduring relationships with peers, internal stakeholders, industry experts and clients
An adaptable and flexible nature
Ability to deal with confidential information in a discrete manner
High level of accuracy and attention to detail
The ability to clearly and confidently communicate at all levels
A proactive approach and high levels of initiative
High level of energy and enthusiasm

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact Jess.Brown@minterellison.com. Read more