Customer Care Specialist

HART Sport is different! That’s why we have become Australia's premier supplier of sporting, fitness and active play equipment. Our purpose is to help people stay active. We started in 1++2 and we are still growing. Our customers include numerous national sporting teams, thousands of sporting associations and clubs, schools and individuals all around Australia and internationally. We’re proud of our quality products, excellent customer service and vibrant team environment. We are based on the north side of Brisbane in modern facilities with ample parking. We are currently looking to add another dedicated Customer Care specialist.

The Role:

This position is based in our Customer Service Call Centre. We are looking for an all-rounder who enjoys working in a team environment. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service. The customer care specialist will be responsible for answering incoming calls, responding to email enquiries, and assisting with online chat.

The Requirements:

Friendly, outgoing and customer-centric approach to customer service
Confident phone manner and written communication skills
Previous experience in a customer service role
High levels of attention to detail and computer proficiency
Ability to multitask and prioritize tasks effectively
Experience in the use of Pronto Software or similar ERP - helpful but not essential
Professionalism, enthusiasm and a sense of humour as well as a love of being active!

You will be given all the resources and on the job training to ensure your success. Normal office hours Monday to Friday. There is opportunity for career growth for the right person. A great remuneration package dependent on experience and qualifications.

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