Verified Job
Customer Support / TeleCaller
Customer Care Specialist
Customer Support / TeleCaller
#679277
Remote / WFH
Job Description
Full job description
About Us:
Nassimi LLC is a leading textile converter, based in New York City. Specializing in performance faux leather and woven upholstery materials for commercial interiors, we are at the leading edge of design, innovation and environmental stewardship. We are a B2B company, supplying the leading textile distributors and furniture manufacturers.
About the Role:
We’re looking for a sharp, solution-oriented Customer Service Specialist to join our team. As the frontline of our company, you’ll provide fast, friendly, and accurate support by phone and email for our B2B and B2C customers. We’re seeking someone who’s tech-savvy, adaptable, and ready to hit the ground running.
What You’ll Do:
Deliver timely, professional support to customers via phone and email
Frontline support for any customer inquiries, issues, and order-related concerns
Guide customers through order inquiries, product details, and delivery questions
Review and release orders with a high level of accuracy
Collaborate across sales, warehouse, and logistics teams to resolve issues
Escalate complex concerns to leadership with clear context
What You Bring:
2+ years of customer service experience (wholesale, logistics, or ecommerce preferred)
Comfort navigating ERP/CRM systems; Microsoft Dynamics 365 experience is a strong plus
Quick learner who’s not intimidated by new software
Clear, concise communicator with great writing skills
Detail-oriented, organized, and able to stay calm under pressure
Team player who’s proactive and dependable
Microsoft Office experience with good Excel skills
Bonus Points For:
Prior experience with Cavallo SalesPad
Bilingual skills
Perks & Benefits:
Compensation between $60,000 - $70,000, annually based on experience
Medical, dental, and vision insurance
Paid time off, holidays, and sick days
Convenient location near Penn Station, Grand Central, and Port Authority
Flexible hybrid schedule – minimum 3 days per week in office
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Work Location: Hybrid remote in New York, NY 10018
About Us:
Nassimi LLC is a leading textile converter, based in New York City. Specializing in performance faux leather and woven upholstery materials for commercial interiors, we are at the leading edge of design, innovation and environmental stewardship. We are a B2B company, supplying the leading textile distributors and furniture manufacturers.
About the Role:
We’re looking for a sharp, solution-oriented Customer Service Specialist to join our team. As the frontline of our company, you’ll provide fast, friendly, and accurate support by phone and email for our B2B and B2C customers. We’re seeking someone who’s tech-savvy, adaptable, and ready to hit the ground running.
What You’ll Do:
Deliver timely, professional support to customers via phone and email
Frontline support for any customer inquiries, issues, and order-related concerns
Guide customers through order inquiries, product details, and delivery questions
Review and release orders with a high level of accuracy
Collaborate across sales, warehouse, and logistics teams to resolve issues
Escalate complex concerns to leadership with clear context
What You Bring:
2+ years of customer service experience (wholesale, logistics, or ecommerce preferred)
Comfort navigating ERP/CRM systems; Microsoft Dynamics 365 experience is a strong plus
Quick learner who’s not intimidated by new software
Clear, concise communicator with great writing skills
Detail-oriented, organized, and able to stay calm under pressure
Team player who’s proactive and dependable
Microsoft Office experience with good Excel skills
Bonus Points For:
Prior experience with Cavallo SalesPad
Bilingual skills
Perks & Benefits:
Compensation between $60,000 - $70,000, annually based on experience
Medical, dental, and vision insurance
Paid time off, holidays, and sick days
Convenient location near Penn Station, Grand Central, and Port Authority
Flexible hybrid schedule – minimum 3 days per week in office
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Work Location: Hybrid remote in New York, NY 10018
