Verified Job
Work from home
Customer Care Representative- job post ZayZoon
Work from home
#764700
Remote / WFH
ZayZoon
Job Description
Full job description
Location
Calgary; Edmonton; Halifax; Moncton; Ottawa; Toronto; Vancouver; Winnipeg
Employment Type
Full time
Location Type
Remote
Department
Customer Care & Operations
Compensation
Base Salary Range: CA$51,750 • CA$5,000 Bonus
At ZayZoon, we pay based on your knowledge and experience, not your negotiation skills. Our ranges are informed by market data with a goal of paying around the market midpoint. Your starting point will reflect your experience and readiness coming in - typically the upper end of the band is reserved for those who've built deep mastery and a track record of high impact over time. Beyond base salary, we offer a total rewards experience that goes well beyond average, including fully remote work, a company-wide bonus program, meaningful investment in your growth, and a culture we’re genuinely proud of.
Who we are:
At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.
We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.
You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S.
About the role:
At ZayZoon, we've built a financial empowerment platform that helps businesses of all sizes make a real difference in employee financial wellness. The people on our Customer Care team are a direct, human connection between that mission and the employees we serve - when someone reaches out with a question or a problem, you're the person who makes sure they walk away feeling heard, helped, and taken care of.
In this role, you'll own the full support experience across in-app chat and email, troubleshooting complex inquiries and knowing when to loop in the right people internally. Just as importantly, you'll be a real voice for our customers inside ZayZoon - surfacing patterns, flagging friction points, and bringing insights to the product, finance, and legal teams that shape how we build and improve what we offer. If you're someone who genuinely cares about getting things right for people and gets curious when something doesn't add up, this is a role where that instinct has real impact.
Location
Calgary; Edmonton; Halifax; Moncton; Ottawa; Toronto; Vancouver; Winnipeg
Employment Type
Full time
Location Type
Remote
Department
Customer Care & Operations
Compensation
Base Salary Range: CA$51,750 • CA$5,000 Bonus
At ZayZoon, we pay based on your knowledge and experience, not your negotiation skills. Our ranges are informed by market data with a goal of paying around the market midpoint. Your starting point will reflect your experience and readiness coming in - typically the upper end of the band is reserved for those who've built deep mastery and a track record of high impact over time. Beyond base salary, we offer a total rewards experience that goes well beyond average, including fully remote work, a company-wide bonus program, meaningful investment in your growth, and a culture we’re genuinely proud of.
Who we are:
At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.
We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.
You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S.
About the role:
At ZayZoon, we've built a financial empowerment platform that helps businesses of all sizes make a real difference in employee financial wellness. The people on our Customer Care team are a direct, human connection between that mission and the employees we serve - when someone reaches out with a question or a problem, you're the person who makes sure they walk away feeling heard, helped, and taken care of.
In this role, you'll own the full support experience across in-app chat and email, troubleshooting complex inquiries and knowing when to loop in the right people internally. Just as importantly, you'll be a real voice for our customers inside ZayZoon - surfacing patterns, flagging friction points, and bringing insights to the product, finance, and legal teams that shape how we build and improve what we offer. If you're someone who genuinely cares about getting things right for people and gets curious when something doesn't add up, this is a role where that instinct has real impact.
